Location: Hyderabad, India
Department: Technology / Application Support
Job Type: Full-Time
The Impact You Will Have in This Role:
We are looking for a technically skilled SQL Developer/Technical Support Associate with a strong foundation in troubleshooting web applications and relational databases. This role is ideal for someone with hands‑on experience in technical support, problem‑solving, and issue resolution in data‑centric and integration‑heavy environments. Exposure to tools like Appian, Talend, and Autosys is highly desirable.
Key Responsibilities:
- Troubleshoot and resolve issues in Appian-based web applications integrated with relational databases.
- Work with relational databases (SQL Server preferred) to ensure data integrity, performance, and security.
- Assist in identifying and fixing errors in Talend ETL workflows related to data extraction, transformation, and loading.
- Manage job scheduling and automation using tools such as Autosys to ensure timely execution of workflows.
- Support production releases and maintenance, working closely with cross‑functional teams and operations.
- Collaborate with business analysts and development teams to gather requirements and provide support solutions.
- Document technical issues, resolutions, troubleshooting guides, and share best practices.
- Stay updated on industry tools, best practices, and new technologies relevant to database and web application support.
Qualifications & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of hands‑on experience in technical support, application troubleshooting, and database development.
- Proficiency in SQL and working with relational databases (e.g., SQL Server, MySQL, PostgreSQL).
- Understanding of web application architecture and integration patterns.
- Exposure to Talend and knowledge of ETL concepts is required.
- Basic understanding of job schedulers like Autosys or equivalent.
- Experience in support documentation and ticketing systems (e.g., Jira, Confluence).
Preferred/Additional Skills:
- Experience with SQL Server or similar RDBMS.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud).
- Exposure to Low‑Code/No‑Code platforms such as Appian.
- Knowledge of version control systems like Git.
- Understanding of Python or Shell scripting is a plus.
- Experience working within Agile/Scrum methodologies.
Key Competencies:
- Strong problem‑solving and analytical abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize in a fast‑paced, global team environment.
- A proactive learner with a passion for troubleshooting and support.