Developer Community Manager

Smartsheet Inc; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Smartsheet is seeking a Developer Community Manager to build, grow, and lead our developer community from the ground up. You will establish the foundation, shape culture, and create programs that turn developers into an engaged community.

You will report to the Director of Community and partner with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build.

Qualifications

• 5 years of experience in Developer relations or community management.
• Proven success launching a community from scratch and scaling membership.
• Experience establishing governance, moderation, and content programs on Slack or platforms like Discourse/Reddit.
• CS degree, equivalent software engineering experience, or open-source background.

Responsibilities

• Act as the community's primary voice across platforms and respond to questions.
• Moderate channels to maintain a safe, inclusive environment and manage escalations.
• Drive engagement by sparking conversations, surfacing resources, and keeping threads active.
• Host recurring office hours and AMAs with internal guests to build relationships.
• Nurture emerging contributors and connect them to advocacy programs.
• Manage the content calendar and schedule engaging content with internal guests.
• Design developer challenges, prompts, and hackathons to drive participation and recognition.
• Capture community feedback and translate it into actionable insights.
• Track health metrics like engagement rate, response time, and sentiment.

Skills

Developer relations

Community building

Content programs

Cross-functional collaboration

Governance moderation

Customer empathy

Technical communication

Education

CS degree

Tools

Slack

Discourse

Reddit

Job description

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.

Developer Community Manager

About the Role

Smartsheet is looking for a Developer Community Manager to build, grow, and lead our developer community from the ground up. In this role, you will establish the foundation, help define the culture, and create the programs that turn individual developers into an engaged community.

You will earn trust one conversation at a time, and scale engagement through content, consistency, and authentic connection. You will report directly to the Director of Community and partner closely with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build.

Our Community is central to how customers succeed - and our developer ecosystem is a critical part of that mission. This is a rare opportunity to build something from the ground up and leave a lasting mark on how the next generation of Smartsheet builders connect, learn, and grow.

You Will:

• Act as the community's primary voice: respond to questions and threads across platforms.
• Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally.
• Drive engagement by sparking conversations, surfacing resources, and keeping threads active.
• Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs.
• Nurture emerging contributors and connect them to broader advocacy programs.
• Manage the content calendar; plan, create, and schedule engaging content with internal guests.
• Design developer challenges, prompts, and hackathons to drive participation and reward technical excellence.
• Implement gamification and badging for user recognition.
• Identify and help create technical content (tutorials, guides, use-cases) to lower entry barriers and deepen developer expertise.
• Capture and translate community feedback, pain points, and feature requests into actionable insights.
• Triage bug reports and roadmap requests; ensure closure with community members.
• Report regularly on community health metrics like engagement rate, response time, and sentiment.

You Have:

• 5 years of experience in Developer relations or community management, with a track record of building communities from scratch.
• Proven success launching a community; ability to describe how you drove early engagement and scaled membership.
• Experience establishing governance, moderation, and content programs on Slack and platforms like Discourse, or Reddit.
• CS degree, equivalent software engineering experience, or a foundation in open-source development.
• Familiarity with work management or automation platforms; Smartsheet experience is a plus.
• Strong written communication; ability to write technical, warm, and human responses for all user levels.
• Proven ability to execute a content calendar that balances evergreen education with timely challenges.
• Empathy for developers; ability to celebrate wins publicly and handle sensitive feedback discreetly.
• Experience working effectively cross functionally and driving alignment
• Data-informed: Consistently track and use community health data to drive program improvements.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths- because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Voluntary EEOC Demographics

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia.
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