Deputy Manager - Quality

Taleo; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Health insurance

Job summary

UnitedHealth Group in Hyderabad is seeking a Deputy Manager - Quality to lead and mentor a quality team, ensuring adherence to compliance while driving performance. You will partner with SME, auditors and trainers to identify training needs and improve processes.

The role emphasizes client-facing responsibilities, KPI management, and sustained operational excellence within a global health care delivery framework.

Qualifications

• Graduate or postgraduate in Life Sciences or Allied Medicine.
• Certified coder - AAPC / AHIMA (CCS/CPC/CPC-H/CCS-P).
• 10+ years of coding experience with 3+ years in a Team Lead role.
• Knowledge of medical terminology, anatomy and physiology.
• Proficient in healthcare reimbursement methodologies.

Responsibilities

• Work with SME, Auditor and Trainer to identify training needs for outliers.
• Monitor KPIs: productivity, quality, TAT, attendance and attrition.
• Lead and manage personnel, performance and discipline.
• Provide leadership in the assigned functional area.
• Manage client interactions and front-end client relationships.
• Review periodic reports and metrics for process improvements.
• Support internal audits and ensure compliance parameters are met.
• Foster a positive environment and drive teamwork and morale.

Skills

Certified coder

Team leadership

Healthcare reimbursement

Analytical skills

Communication skills

Interpersonal skills

Employee engagement

Coaching

Absence management

Performance management

Education

Graduate in Life Sciences / Allied Medicine

BHMS/BAMS/BPT/Nursing (as applicable)

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Deputy Manager - Quality (2392787)

Deputy Manager - Quality - 2392787

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Be able to work closely with SME, Auditor and Trainer and identify training needs for outliers
• KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition
• Quick turnaround using logical understanding of data
• Manages overall personnel, performance, and discipline of the assigned project(s)
• Provide expertise and leadership in assigned functional area
• Manage relationship with internal stakeholders and functions
• Manage all client interaction and client communication. Should front end the relationship with the client
• Review and analysis of periodic reports and metrics
• Evaluation of operational practices and procedures
• Provide support to quality initiatives targeted towards process improvements
• Actively involved in the internal audit support, ensuring all compliance parameters are met
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
• Provide direction to staff; ensure resolution of problems; sets priorities
• Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
• Managing attrition and building retention strategies
• Preparation of annual business plans including operating budgets
• Negotiating solutions, resolving conflicts and anticipating/handling critical situations
• Providing regular performance feedback and giving frequent formal and informal coaching sessions
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Graduate or Postgraduate in: Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others
• Certified coder - AAPC / AHIMA - CCS/CPC/CPC-H/CCS-P
• 10+ years of coding experience with 3+ years of experience as a Team Lead
• Knowledge of medical terminology, human anatomy/ physiology, pathophysiology
• Knowledge of organizational structure, workflow, and operating procedures
• Maintain knowledge of coding and billing requirements and regulatory changes
• Proficient in healthcare reimbursement methodologies
• Proven ability to manage and enable teams to reach their goals
• Proven good analytical and communication skills
• Proven solid interpersonal and communication skills
• Proven solid acumen towards employee engagements & driving customer satisfaction
• Proven ability to effectively provide 1 on 1 coaching
• Proven ability to monitor absences and overall day to day operations
• Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.