Deputy Manager - Process Training and Training Delivery

WNS Global Services Pvt Ltd; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

WNS Global Services Pvt Ltd in Hyderabad is seeking a Deputy Manager to lead process training delivery, nesting, and knowledge management across BAU operations. You will design training plans with client SMEs, run certification programs, and drive continuous improvement through TNA-driven interventions.

The role involves coordinating with project managers, conducting audits, and maintaining training governance and dashboards to ensure successful 30-60-90 day transitions for new hires.

Qualifications

• Graduate required.
• Experience in training delivery and knowledge management preferred.

Responsibilities

• Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
• Take direction from training lead and execute deliverables
• Design process training plans with inputs from client SMEs
• Assess the effectiveness of training material to be deployed for the KS program including SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
• Set-up daily/weekly huddles with trainees to track progress and resolve any issues
• Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches
• Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
• Develop training interventions (BTB) based on TNA for existing employees
• Conduct certification programs & other developmental workshops for auxiliary trainers
• Review and revise the standard operating procedures periodically or as agreed with the client
• Prepare, publish and maintain various training reports and dashboards

Skills

Training management

Process training

TNA/TNI

Education

Graduate

Job description

Deputy Manager - Process Training (Training Management/ Training Delivery/ Process Trainer /TNA /TNI / Nesting ) - Hyderabad - REF113652U_2026278897

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU


• Take direction from training lead and execute deliverables


• Design process training plans with inputs from client SMEs


• Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.


• Set-up daily/weekly huddles with trainees to track progress and resolve any issues


• Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches


• Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations


• Develop training interventions (BTB) based on TNA for existing employees


• Conduct certification programs & other developmental workshops for auxiliary trainers


• Review and revise the standard operating procedures periodically or as agreed with the client


• Ensure robust update management process is deployed and followed


• Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)


• Preparing, publishing and maintaining various training reports and dashboards

Qualifications

Graduate Experience Level Mid Level