Deputy Manager GIS Mapping

Wipro; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Wipro Hyderabad is seeking a Deputy Manager to lead GIS/OSM mapping operations, ensuring delivery excellence and governance across SLAs, KPIs, and quality standards.

You will manage GIS teams, collaborate with stakeholders, and drive process improvements while ensuring cost efficiency and timely project execution in a cross-functional setup.

Qualifications

• Graduation or higher; GIS domain knowledge required.
• Strong expertise in OpenStreetMap (OSM) and GIS tooling.
• Experience in GIS editing tools such as JOSM, iD Editor, ArcGIS, QGIS.
• Knowledge of SLAs, KPIs, quality, and cost governance.

Responsibilities

• Lead end-to-end GIS/OSM mapping operations to meet business goals.
• Drive governance with SLAs, KPIs, and quality metrics.
• Manage team leads, SMEs, and delivery to ensure on-time, on-budget delivery.
• Engage stakeholders, present operational reviews, and drive continuous improvement.
• Oversee resource planning, capacity management, and hiring needs.
• Monitor dashboards, performance reporting, and client communications.

Skills

GIS Mapping

OSM Mapping

JOSM

iD Editor

ArcGIS

QGIS

Stakeholder Management

MS Excel / Power BI

Team Leadership

Education

Graduation & above

Tools

ArcGIS

QGIS

JOSM

iD Editor

OpenStreetMap

Job description

Job Description

Job description:

Job Description ͏ Do

• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
• Strategy Planning with Senior Stakeholders
  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems
• Contract compliance & adherence
  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

• Delivery governance in the account
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
• Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Collect and analyze statistics (costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses

• Ensure outstanding performance against key metrics mentioned in the agreement
• Regular cadence around contract compliance
  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality, both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
  • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Position: Deputy Manager

Wipro Band: B3

Voice/ Non-Voice: Non-Voice

Shift: 24*7

Qualification: Graduation & above

Experience: Minimum 6 Years

Experience Breakup: Non BPO - GIS Mapping + OSM

Essential Hiring Skills:

• Drive culture and complience in the team.
• Strong expertise in OpenStreetMap (OSM), GIS Mapping, and Geospatial Operations.
• Hands-on exposure to JOSM, iD Editor, OSMCHA, ArcGIS, QGIS, and related GIS tools.
• Strong understanding of map editing, road network creation, POI mapping, lane mapping, data validation, and geospatial quality frameworks.
• Proven experience in managing Team Leads, SMEs, and large operational teams.
• Strong stakeholder management and client-facing experience.
• Experience in managing multiple workflows, volumes, and project deliveries.
• Expertise in SLA, KPI, Productivity, Quality, and Cost Governance.
• Strong analytical, decision-making, and problem-solving capabilities.
• Advanced knowledge of MS Excel, Power BI, dashboards, and management reporting.
• Experience in people management, workforce planning, hiring, and succession planning.
• Excellent communication, presentation, and leadership skills.
• Strong understanding of operational risk management and compliance requirements.
• Continuous Improvement and Lean Six Sigma methodologies.
• Process transformation and automation initiatives.
• Resource forecasting and capacity planning.
• Attrition management and employee engagement programs.
• Program governance ad business review management.
• Financial and operational planning exposure.
• Transition and migration management.
• Client escalation management.
• Change management and organizational development.
• Exposure to AI-assisted mapping or advanced geospatial technologies.
• Internal client workflows and operational tools.
• Organization-specific governance frameworks.
• Client-specific quality and productivity standards.
• Business reporting and executive management reviews.
• Process transformation methodologies.

Good to have Hiring Skills:

• Good to have hiring and interview assessment skills.
• Experience in candidate screening and evaluation is an added advantage.
• Hiring experience is not mandatory and will not be a showstopper for selection.

Trainable Skills:

• Process improvement and Lean methodologies.
• Risk, compliance, and governance.
• Change management and project coordination.
• Decision-making and strategic planning.
• Communication, presentation, and negotiation skills.
• Conflict resolution and employee engagement.
• Business continuity and escalation management.

Responsibilities:

• Lead end-to-end GIS/OSM mapping operations and ensure successful delivery of business objectives.
• Manage Team Leads, SMEs, and operational teams to achieve productivity, quality, and SLA targets.
• Drive operational governance through regular business reviews, performance tracking, and stakeholder engagements.
• Build and maintain strong relationships with internal and external stakeholders.
• Monitor key operational metrics and implement improvement strategies.
• Lead workforce planning, capacity management, hiring, and succession planning initiatives.
• Drive employee engagement, performance management, and talent development programs.
• Manage client escalations and ensure timely resolution of business issues.
• Identify opportunities for automation, optimization, and continuous process improvement.
• Ensure compliance with organizational policies, client requirements, and audit standards.
• Support business growth initiatives, new transitions, and process expansions.
• Provide strategic direction to improve operational efficiency, quality performance, and customer satisfaction.
• Present operational insights, business reviews, and improvement plans to leadership and clients.
• Drive cross-functional collaboration to achieve business goals and operational excellence.
• Flexibility to work on any shift and should be able to work from office as per business requirement.

Languages: English (Read/Write/Speak)

Nationality: Indian

Job Location: Hyderabad

Mandatory Skills: Geographic Information Systems(Maps)
.

Experience: 5-8 Years
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