Deputy Manager - Customer Operations

HDFC Life; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HDFC Life is seeking a seasoned Corporate Agency Manager - Banca in Mumbai to oversee end-to-end new business processing, ensure accuracy and timely submission, and lead a team for efficient operations. The role requires 5+ years in life insurance operations and a graduate degree, with strong analytical and MS Office skills.

The candidate will coordinate with underwriting, sales and other departments to maintain high-quality processing and client satisfaction, while driving productivity and

Qualifications

• Minimum 5+ years in life insurance operations.
• Graduate degree required.
• Proficient in MS Office and data handling.
• Strong analytical and communication skills essential.
• Experience leading teams and driving process improvements.

Responsibilities

• Oversee end-to-end processing of new business logins and applications.
• Ensure completeness and timely submission per SLAs.
• Monitor daily inflow, pendency and backlog for smooth workflow.
• Coordinate with underwriting, sales and other teams for seamless processing.
• Lead a team responsible for new business operations.
• Drive productivity, quality, and adherence to turnaround timelines.
• Collaborate with internal stakeholders to align on processing standards.
• Address stakeholder queries promptly and manage vendor interactions.
• Prepare MIS reports on new business logins, processing and conversion.
• Track volumes, TAT, pendency and productivity.

Skills

Product knowledge

Process knowledge

Analytical skills

Communication skills

Interpersonal skills

MS Office

Networking skills

Presentation skills

Project management

Education

Graduate

Tools

Life Asia

TEBT

Job description

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Support (21)

Operations (48)

Function

Preferred Location Location

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

What are we looking for?

Operations New Business dept manages verification of all polices logged in the company to ensure quality sourcing and customers are aware of benefits and terms and conditions.

What does the job entail?

1. 1. Oversee end-to-end handling of new business logins and application processing.
2. 2. Ensure completeness, accuracy, and timely submission of cases as per defined SLAs.
3. 3. Monitor daily inflow and backlog to ensure smooth workflow management
4. 4. Coordinate with underwriting, sales, and other teams for seamless processing
5. 5. Lead and manage a team responsible for new business operations
6. 6. Drive productivity, quality, and adherence to turnaround timelines
7. 7. Collaborate with internal stakeholders such as Sales, Underwriting, and Operations teams.
8. 8. Ensure seamless communication and alignment to avoid delays in processing
9. 9. Address stakeholder queries and concerns on priority
10. 10. Manage external vendors involved in new business processing activities
11. 11. Ensure vendor performance meets defined SLAs and quality standards
12. 12. Conduct regular reviews and implement corrective actions where required
13. 13. Handle escalations related to new business processing from internal and external stakeholders
14. 14. Ensure timely resolution with proper root cause analysis
15. 15. Prepare and analyze MIS reports related to new business logins, processing, and conversion
16. 16. Track key metrics such as volumes, TAT, pendency, and productivity

Work Experience

5+ years in Life insurance operations

Graduate

Preferred Skills

• 1. Product and process knowledge along with good awareness about internal systems Life Asia , TEBT
• 3. Analytical skill set must
• 4. Should posses good communication skills and interpersonal skills
• 5. Efficient in handling MS Office
• 6. Good networking and relationship skills.
• 7. Presentation and Analytical Skills
• 8. Project management skill-should have worked in Project