Deputy Manager - Air Freight

C.H. Robinson; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Group Mediclaim Policy

Group Personal Accident Policy

Flexible work arrangements

Annual/paid leaves

Job summary

C.H. Robinson is seeking a Deputy Manager - Air Freight to join our Mumbai team. You will manage end-to-end shipment lifecycles for assigned accounts, ensuring adherence to customer SOPs and high-quality service.

This role emphasizes operational excellence, data integrity, and proactive communication while coordinating with internal teams, customers, and service providers to deliver reliable outcomes.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum 6 years of relevant experience in Air Freight Operations within International Forwarding.

Responsibilities

• Maintain Operational Excellence and coach the team on standards.
• Execute/Coordinate shipments and mentor on SOP requirements.
• Ensure data integrity for all shipments (INCOterms, routing, dates, documents).
• Act as team lead; assist audits and daily invoicing processes.
• Lead customer relationships and cross-functional collaboration.
• Support pricing strategies and onboarding for new business initiatives.

Skills

Microsoft Office

English fluency

Education

Bachelor’s degree

Tools

MS Office

Job description

C.H. Robinson is seeking a Deputy Manager - Air Freight to join our team. In this role, you will play a key role in delivering consistent and high-quality customer experience by managing the end-to-end shipment lifecycle for assigned accounts and ensuring adherence to customer SOPs and operational standards.You will drive operational excellence, maintain data integrity, and ensure compliance with processes while acting as a key point of coordination for issue resolution and day-to-day execution.This role offers an opportunity to combine strong operational expertise, proactive communication, and collaboration to deliver reliable outcomes that support customer needs and business objectives.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Maintain Operational Excellence:Maintain Operational Excellence for themselves and coach the team around Operational standardsApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overheadAct as a team lead supporting the team supervisorServe as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfactionCoach and train others on pricing strategiesFacilitate Relationships:Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service ProvidersDevelop & coach team members and assist with new employee onboardingParticipate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when neededPromote a positive working relationship for all team membersAct as a key customer contact and subject matter expertLead by example when it comes to customer outreach, retention, and expansionAct as a resource and expert to the department, branch, and network on customer requirements & process initiativesWork effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leadsMonitor customer shipments trends and its impact to our processes and operationOther Activities:Support and/or Create new team efficiencies and processesParticipate in customer visits, assist in evaluating the accountEnsure customer SOPs are maintained and adhered toMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueProvide support to Sales Executives and Account Managers for customer reportingOther duties or responsibilities as assigned according to the team and/or country specific requirementsRequired Qualifications:Bachelor’s degree from an accredited college or universityMinimum 6 years of relevant experience in Air Freight Operations within International Forwarding industryAdvanced proficiency in Microsoft Office Suite of programsFluent in English (written and verbal)Preferred Qualifications:Basic understanding of Quality Management (ISO 9001)Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)Excellent communication and customer service skillsProactive, ambitious, hardworking, analytical mindsetPositive leadership skills and presence within the team (positive attitude, team player, flexibility)Strong prioritization and multi-tasking skillsAbility to directly and decisively resolve problemsRefined written and oral communication skillsHigh level of flexibility as priorities and needs change daily in our businessCritical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-termHigh level of attention to detail and ability to execute with 95% of higher monthly audit compliance and very minimal unbillable chargesValues a diverse and inclusive work environmentYour Health, Wealth, and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Group Mediclaim Policy (GMC)Group Personal Accident (GPA) policyCovid-19 related coverage and reimbursementEmployee State Insurance Corporation (ESIC)Group Term Life (GTL) Insurance Plan for employeesEmployee Stock Purchase Plan (ESPP)Investment Declaration & Flexi Benefit PlanVariable Pay based on positionFlexible work arrangementsPaid Privilege, Casual and Sick LeavesPaid Maternity & Paternity LeavesPaid Compassionate LeavesPaid Public HolidaysPaid time off to voteReward & Recognition ProgramWedding AllowanceSpecial Mobility AssistanceEmployee Wellness InitiativesPlus a broad range of career development, networking, and team-building opportunitiesEqual OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.