Senior BPO Coordinator

C.H. Robinson; Chennai; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Group Mediclaim Policy (GMC)

Group Personal Accident (GPA) policy

Covid-19 related coverage and reimb.

Employee Stock Purchase Plan (ESPP)

Flexible work arrangements

Zusammenfassung

C.H. Robinson seeks a Senior BPO Coordinator to manage shipment operations and support invoicing for assigned shipments, ensuring compliance with SOPs and requirements. You will coordinate shipments, resolve issues, and ensure data integrity and timely billing. Strong knowledge of global forwarding and INCOTERMS is advantageous.

You will work cross-functionally to improve processes, produce accurate data, and support revenue realization in line with SOPs and service standards.

Qualifikationen

• Bachelor’s degree from an accredited college or university.
• Minimum 3 years of Global Forwarding Operations experience.
• Experience in invoicing, billing, or revenue management.
• Knowledge of international trade and Incoterms.
• Effective written and verbal communication skills.

Aufgaben

• Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provides track and trace service to customers and generates shipment documents
• Invoicing: Ensure accurate and timely customer invoicing by validating shipment financials, customer-specific billing requirements, and applicable charges, while resolving billing discrepancies

Kenntnisse

Global Forwarding

Invoicing & Billing

Customer Communication

Incoterms

Data Accuracy

Problem Solving

Ausbildung

Bachelor's degree

Tools

Microsoft Office Suite

Jobbeschreibung

C.H. Robinson is seeking a Senior BPO Coordinator to join our team. In this role, you will be responsible for managing shipment operations and supporting invoicing activities for assigned shipments while ensuring compliance with customer SOPs and operational requirements. You will coordinate shipment activities, resolve issues proactively, and ensure operational and billing requirements are completed accurately and on time. Additionally, you will support the timely and accurate creation of customer invoices while meeting service and operational KPIs. Strong global forwarding knowledge, operational focus, and ownership of assigned shipments are critical to success in this role. Knowledge of invoicing processes and INCOTERMS is an added advantage.

Responsibilities

• Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Facilitate Relationships: Build great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor shipments trends and its impact to our processes and operations
• Invoicing: Ensure accurate and timely customer invoicing by validating shipment financials, customer-specific billing requirements, and applicable charges, while resolving billing discrepancies and supporting revenue realization in accordance with SOPs and service standards.
• Other Activities: Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum 3 years of Global Forwarding Operations experience
• Experience in invoicing, billing, or revenue management
• Knowledge of international trade and Incoterms.
• Effective written and verbal communication skills

Preferred Qualifications

• Proficiency in Microsoft Office Suite of programs
• Experience working in a shared services or BPO environment
• Excellent attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

• Group Mediclaim Policy (GMC)
• Group Personal Accident (GPA) policy
• Covid-19 related coverage and reimbursement
• Employee State Insurance Corporation (ESIC)
• Group Term Life (GTL) Insurance
• Plan for employees
• Employee Stock Purchase Plan (ESPP)
• Investment Declaration & Flexi Benefit Plan
• Variable Pay based on position
• Flexible work arrangements
• Paid Privilege, Casual and Sick Leaves
• Paid Maternity & Paternity Leaves
• Paid Compassionate Leaves
• Paid Public Holidays
• Paid time off to vote
• Reward & Recognition Program
• Wedding Allowance
• Special Mobility Assistance
• Employee Wellness Initiatives
• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Values a diverse and inclusive work environment

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.