Deputy Manager

Olyv, Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Olyv, Inc. is seeking a Deputy Manager – Collections in Bengaluru, India. This role involves driving collections performance, managing the tele-calling and in-house collections team, and ensuring compliance with internal processes. The ideal candidate will have 1–3 years of experience in collections, strong communication and negotiation skills, and a target-driven mindset. Join Olyv, Inc. to enhance recovery performance and lead a dynamic team in the Fintech sector.

Qualifications

• 1–3 years of experience in collections, preferably in NBFC or Fintech.
• Basic team handling exposure is preferred.

Responsibilities

• Drive collections performance and reduce delinquency across assigned portfolio.
• Manage and support tele-calling/in-house collections team.
• Monitor daily performance and ensure targets are met.
• Handle escalations and high-risk customer accounts.
• Conduct regular team reviews and provide performance feedback.
• Analyze MIS reports and identify improvement areas.
• Ensure adherence to compliance and internal processes.
• Coordinate with cross-functional teams for case resolution.

Skills

Strong communication skills

Negotiation skills

Problem-solving mindset

Target-driven

Job description

Role Overview

The Deputy Manager – Collections will be responsible for supporting collections operations, improving recovery performance, and ensuring smooth functioning of the tele-calling/in-house collections team.

Key Responsibilities

• Drive collections performance and reduce delinquency across assigned portfolio
• Manage and support tele-calling/in-house collections team
• Monitor daily performance and ensure targets are met
• Handle escalations and high-risk customer accounts
• Conduct regular team reviews and provide performance feedback
• Analyze MIS reports and identify improvement areas
• Ensure adherence to compliance and internal processes
• Coordinate with cross-functional teams for case resolution

Eligibility Criteria

• 1–3 years of experience in collections (NBFC/Fintech preferred)
• Strong communication and negotiation skills
• Basic team handling exposure preferred
• Target-driven and problem-solving mindset