Deputy General Manager - Technology & Platform Development

Tata Communications; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tata Communications in Chennai seeks an experienced telecom software product leader to drive the Core Next Generation Connectivity Services (CNGCS) portfolio, including L2O, O2C/O2B journeys, MSO integrations, and AI-driven automation for zero‑touch provisioning.

You will lead end-to-end product development, onboarding, orchestration, API ecosystems, and cross-functional delivery with CRM, Billing, OSS/BSS platforms, ensuring scalable, programmable networks and rapid service activation.

Qualifications

• Bachelor's degree in Engineering, Telecommunications, Computer Science, Information Technology, or related discipline.
• 12+ years of Telecom Software Product Development experience across Connectivity Services, OSS/BSS, Product Engineering, or Digital Transformation.
• Proven expertise in L2O and O2C/O2B customer journey transformation.
• Strong experience in MSO integration, service orchestration, and telecom product onboarding.
• Experience delivering API-first architectures, AI-enabled automation, and customer lifecycle transformation initiatives.
• Strong knowledge of Programmable Networks, service lifecycle automation, Zero-Touch Provisioning, and Zero-Touch MACD.
• Hands-on understanding of Hybrid Connectivity and Core Next Generation Connectivity products.
• Experience leading large-scale engineering modernization and transformation programs.

Responsibilities

• Drive portfolio strategy, product roadmap, lifecycle management, and transformation initiatives for CNGCS services.
• Lead modernization of L2O, O2C/O2B, and T2R customer journeys through automation, orchestration, and digital transformation.
• Own end-to-end telecom software product development, product onboarding, and service lifecycle management.
• Lead implementation and integration of MSO, Cisco NSO, and orchestration platforms enabling automated fulfilment and service activation.
• Drive adoption of Programmable Networks to support software-driven provisioning, dynamic bandwidth upgrades, self-service capabilities, and Zero-Touch MACD operations.
• Design and govern API-led integrations across CRM, Order Management, Inventory, Fulfilment, Assurance, Billing, and Network platforms.
• Provide Telecom domain expertise across OSS/BSS transformation programs leveraging TM Forum frameworks.
• Lead AI-enabled automation initiatives for fulfilment, assurance, service operations, and customer experience.
• Manage PI Planning, Agile Release Trains, EPIC journeys, portfolio mapping, budgets, estimations, and release governance.
• Drive cross-functional alignment across CRAMER, Geneva, SFDC, SAP S/4HANA, ServiceNow, MSO, and child orchestration platforms.
• Engage stakeholders through customer demonstrations, design reviews, UAT governance, and executive presentations.

Skills

TCx Customer Journey Transformation

MSO Service Orchestration Integration

Programmable Networks, MACD

OSS/BSS Transformation CRAMER/GENEVA

Telecom Product Development & API-led

Education

Bachelor's degree in Engineering/Telecommunications/CS/IT

Job description

Role Purpose

Lead the strategy, product development, onboarding, orchestration, and engineering evolution of the Core Next Generation Connectivity Services (CNGCS) portfolio. The role requires expertise in TCx Lead-to-Order (L2O), Order-to-Cash/Order-to-Billing (O2C/O2B) journeys, Master Service Orchestrator (MSO) integrations, AI-driven automation, API ecosystems, and Programmable Networks to deliver seamless customer onboarding, automated service fulfilment, and Zero-Touch MACD capabilities across Hybrid and Core Next Generation Connectivity products.

Key Responsibilities

• Drive portfolio strategy, product roadmap, lifecycle management, and transformation initiatives for CNGCS services.
• Lead modernization of L2O, O2C/O2B, and T2R customer journeys through automation, orchestration, and digital transformation.
• Own end-to‑end telecom software product development, product onboarding, and service lifecycle management.
• Lead implementation and integration of MSO, Cisco NSO, and orchestration platforms enabling automated fulfilment and service activation.
• Drive adoption of Programmable Networks to support software‑driven provisioning, dynamic bandwidth upgrades, self‑service capabilities, and Zero‑Touch MACD operations.
• Design and govern API‑led integrations across CRM, Order Management, Inventory, Fulfilment, Assurance, Billing, and Network platforms.
• Provide Telecom domain expertise across OSS/BSS transformation programs leveraging TM Forum eTOM, SID, TAM/ODA frameworks.
• Lead AI‑enabled automation initiatives for fulfilment, assurance, service operations, and customer experience.
• Manage PI Planning, Agile Release Trains, EPIC journeys, portfolio mapping, product development budgets, work estimations, and release governance.
• Drive cross‑functional alignment across CRAMER, Geneva, SFDC, SAP S/4HANA, ServiceNow, MSO, and child orchestration platforms.
• Engage stakeholders through customer demonstrations, design reviews, UAT governance, and executive presentations.

Required Experience

• Bachelor''s degree in Engineering, Telecommunications, Computer Science, Information Technology, or related discipline.
• 12+ years of Telecom Software Product Development experience across Connectivity Services, OSS/BSS, Product Engineering, or Digital Transformation.
• Proven expertise in L2O and O2C/O2B customer journey transformation.
• Strong experience in MSO integration, service orchestration, and telecom product onboarding.
• Experience delivering API‑first architectures, AI‑enabled automation, and customer lifecycle transformation initiatives.
• Strong knowledge of Programmable Networks, service lifecycle automation, Zero‑Touch Provisioning, and Zero‑Touch MACD.
• Hands‑on understanding of Hybrid Connectivity and Core Next Generation Connectivity products.
• Experience leading large‑scale engineering modernization and transformation programs.

Mandatory Skills (Top 5)

1. TCx Customer Journey Transformation (L2O, O2C/O2B, T2R).
2. Master Service Orchestrator (MSO) Service Orchestration Integration.
3. Programmable Networks, Network Automation, Zero‑Touch Provisioning MACD.
4. OSS/BSS Transformation COTS Integration (CRAMER, Geneva, SFDC, SAP S/4HANA, ServiceNow).
5. Telecom Software Product Development, Product Onboarding, API‑led Integration Engineering Delivery.

Optional / Preferred Skills

1. Agile/SAFe delivery, including PI Planning, Agile Release Trains (ART), Portfolio Management, and EPIC execution.
2. AI/ML‑driven service operations, fulfilment automation, and assurance.
3. TM Forum eTOM, SID, TAM/ODA, and Open APIs.
4. WAN, LAN, IP/MPLS, Routing, Switching, SD‑WAN, SASE, SDN, and NFV technologies.
5. CNGCS, CCSS, Interactive Solutions (CIS), or similar Connectivity Product Onboarding portfolios.

Desirable Experience

• Experience as a Digital Product Owner Lead within CNGCS, CCSS, CIS, or equivalent connectivity portfolios.
• Product roadmap planning, service onboarding, orchestration‑led activation, and customer journey modernization.
• Management of product development budgets, business cases, portfolio investments, and delivery estimations.
• Cross‑functional system alignment across OSS/BSS ecosystems, orchestration platforms, and enterprise applications.
• Strong stakeholder management across Product, Engineering, Architecture, Operations, and Commercial functions.

Technical Expertise

MSO, Cisco NSO, OSS/BSS, TM Forum Frameworks, Open APIs, CRM, CPQ, Order Management, Inventory, Assurance, Billing, CRAMER, Geneva, SFDC, SAP S/4HANA, ServiceNow, API Management, Microservices, AI/ML, Programmable Networks, SD‑WAN, MPLS, Ethernet, Internet Services, SASE, SDN, NFV, Cloud‑Native Platforms, Zero‑Touch Provisioning and Service Activation.

Core Competencies

• Strategic Portfolio Product Leadership
• Telecom Domain Connectivity Services Expertise
• Product Onboarding Lifecycle Management
• Customer Journey Transformation
• Service Orchestration Automation
• Programmable Networks Network Automation
• AI Digital Transformation
• API Ecosystem Enterprise Integration
• OSS/BSS Architecture Transformation
• Engineering Solution Leadership
• PI Planning, Release Train Portfolio Management
• Business Analysis, Work Estimation Budget Governance
• Stakeholder Vendor Management

Success Measures

• Reduced L2O, O2C/O2B, and T2R cycle times.
• Increased automation, orchestration maturity, and straight‑through processing.
• Successful onboarding of products onto orchestration platforms.
• Delivery of Zero‑Touch Provisioning and MACD capabilities.
• Improved customer experience, operational efficiency, and service activation KPIs.
• Achievement of PI objectives, release commitments, and portfolio roadmap outcomes.