Deputy General Manager - Cloud - Products

Tata Communications Limited; Mumbai; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Tata Communications Limited seeks a senior Product leader to steer the product strategy and roadmap for the next 1–3 years, driving new product development and technology upgrades. You will align Sales, Engineering, and CSO on market needs and profitability while guiding pricing, lifecycle management, and regulatory alignment.

Lead a cross-functional team to deliver customer-centric solutions, engage in go-to-market activities, and ensure governance and compliance with TRAI and Indian

Qualifications

• Leadership and people management experience is required.
• Customer-centric mindset and cross-functional collaboration skills are essential.
• Strong interpersonal skills and the ability to work with multiple teams.

Responsibilities

• Drive product strategy and create a roadmap for the next 1–3 years, including new product development and technology upgrades.
• Lead discussions with Sales, Customers, Engineering, Technology and CSO to gather feedback and drive product/service enhancements and capacity planning.
• Oversee MRD preparation, pricing guidance, and pricing models to ensure profitability; manage product lifecycle and cost control.
• Coordinate go-to-market plans, campaigns, and sales enablement; validate solutions and ensure smooth service realization.
• Ensure regulatory compliance with applicable Indian guidelines and TRAI requirements; drive governance and policy updates.
• Develop the team through recruitment, goal setting, performance reviews, and mentorship.

Skills

Leadership

People management

Interpersonal skills

Customer centricity

Cross-functional skills

Education

BTech with MBA

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Minimum Qualifications & Experience

Btech with MBA (preferable) and minimum 10 - 15 years of experience in similar role with knowledge of Indian regulatory requirements and understanding of technology

Other Knowledge & Skills

Leadership skills such as people management, interpersonal skills; Customer centricity, cross functional skills

Key Responsibilities

• Product Strategy Drive preparation of product roadmap (next 1-3 years) to include new product development, feature introduction, new technology; Prepare AOP for product portfolio basis forecast outlook, market outlook, customer needs, regulatory changes, competition landscape, to include financials goals such as gap revenue targets, EBITDA targets and Capex/Opex requirement for network upgrades or augmentation for existing products to meet targets; Drive annual planning of initiatives to attain targets such as marketing campaigns, new product introduction, cost management initiatives, new technology introduction etc. 2) Product Development Lead discussions with Sales, Customers, Engineering, Technology and Service Evolution and CSO to seek feedback on new product/service requirement, enhancement of existing products and features, augmentation of network capacity to meet growing customer needs, new technology introduction, or increasing operational effeciencies; Lead discussions with relevant teams such as Engineering, Finance, Service Assurance, Service Delivery, Billing to discuss service realisation and operationalising of product/service and associated costs;Guide team to prepare Market Requirement Document (MRD) to capture market need, forecast potential market demand for product/feature and business justification; Share MRD with senior management to seek approval of Capital Committee; Post approval, liaise with Engineering and CSO for product development and roll out; Provide inputs to team to determine pricing and cost structures; Review status of new service introduction project and take corrective actions if required. 3) Product Lifecycle Management Assess PandL of product/service portfolio against annual operating plan and discuss achievement of targets with Sales; Provide direction to team on corrective action plans such as special incentive programs, product training for sales, channel/market initiative; Review pricing, cost models, service levels, promotions/discounts to ensure profitability and discuss with Finance and other relevant teams; Guide team to prepare pricing guidelines; Lead discussions with team on retiring existing products or locations basis growth opportunity and profitability, or adjustments to product roadmap basis market demand. 4) Sales and Marketing Enablement Discuss go-to market plan and product positioning basis competition landscape analysis, customer requirement, product improvement areas and USPs with Sales and Marketing team and plan marketing campaigns such as special pricing, cross product bundling; Define success metrics for campaigns, evaluate post campaign success and take corrective actions if required; Guide team on preparation of sales and marketing toolkits (with product information, brochure, presentations etc); Drive engagement with key customers; Guide team to validate solution, evaluate operational aspects such as billing process and pricing incase of strategic deals; Guide team to define governance process and ensure adherence; Monitor product, process and governance training for Sales team. 5) Regulatory and Legal Compliance Guide team to be updated and anticipate changes in regulatory guidelines such as tariff revision submission with TRAI; Drive framework and policy definition to ensure adherence to regulatory guidelines; Monitor adherence to defined framework and take corrective actions if required. 6) Team Development Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.