Department Manager H&M

Earn Modes; Delhi; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Staff discount card

Incentive Program – HIP

Job summary

H&M Group in Delhi seeks a Department Manager to drive the best customer experience in-store and lead the team toward sales and profit goals. You will manage talent development, succession planning, and performance management while adhering to legal requirements and H&M standards.

This role reports to the Store Manager and collaborates with the Sales Advisor as direct reports, with a focus on ensuring a safe, compliant, and engaging shopping environment for customers and colleagues.

Qualifications

• Inclusive, positive, creative, and willing to learn on the job, passionate for customer service and helping people find their style.
• A multi-tasker & flexible who enjoys working in a fast-paced environment with an eye for detail.
• 1-2+ years of transferrable experience welcome.
• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.

Responsibilities

• Lead with a vision to secure the best experience for all colleagues and customers.
• Evaluate team performance, provide regular feedback, and support development and training.
• Analyse and follow up on Sales & Profit KPI’s for the department.
• Ensure Health & Safety, legal, and security compliance with standards and local laws.
• Provide input to Store Manager and Area Teams on allocation and replenishment to align with sales trends.

Skills

Leadership

People management

Customer service

Multi-tasking

Attention to detail

Job description

Job Description

As a Department Manager you are responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store. The Department Manager will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The Department Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to the Store Manager and has the Sales Advisor as direct reports.

Key Responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI’s for your department.
• You ensure Health & Safety, legal, and security arein accordance with H&M standards and local laws to always secure all employees and customers safety.
• Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape.

Qualifications

To be successful in the role as Department Manager, we believe you have the below mentioned skills & experiences:

• Inclusive, positive, creative, and willing to learn on the job, passionate for customer service and helping people find their style
• A multi-tasker & flexible who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome
• Management experience in a customer-facing environment
• Previous experience of leading and managing teams

Additional Information

This is a full-time position for our store in Area-1. The position reports to the Store Manager.

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Source: Company Career page