DELMIA Apriso Technical Support Engineer

Dassault Systèmes; Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Dassault Systèmes seeks an DELMIA Apriso Technical Support Engineer in Pune to troubleshoot and resolve Apriso issues for customers worldwide. You will diagnose problems, work with partners to ensure smooth production deployments, and contribute to knowledge content for enhanced support.

The role requires hands-on Apriso experience and strong English communication in a fast-paced team environment. You will engage in customer calls and ensure high-quality support delivery across global accounts.

Qualifications

• BE/B.Tech with 60% and no gaps in academics.
• Exposure to DELMIA Apriso products.
• 1–2 years hands-on experience in Apriso modules (Production, Quality, Maintenance, Warehouse).
• Strong English communication, both written and verbal.
• Ability to analyze complex system problems via phone or email and prioritize.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Assist customers/partners to troubleshoot and resolve DELMIA Apriso issues.
• Diagnose problems and suggest solutions or workarounds.
• Respond promptly to customer crises.
• Collaborate with customers and partners to ensure smooth deployment/production run.
• Participate in customer calls and demonstrate technical expertise.
• Create knowledge capitalization content on key topics and share with the team.
• Troubleshoot and debug by analyzing traces/logs and third-party tools.
• Promote knowledge content creation and awareness across the organization.

Skills

English communication

Customer support

Troubleshooting

Education

BE/B.Tech in Engineering

Tools

Apriso Desktop Client

Apriso Process Builder

Apriso Global Process Manager

Job description

DELMIA Apriso Technical Support Engineer

DELMIA Apriso Technical Support Engineer

We are seeking a resource in our Technical Support team.

We have a key mission to support our Customers globally. We are looking for a candidate with hands‑on experience on DELMIA Apriso.

Role Description & Responsibilities:

Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).

Diagnosing problems reported by Customers and suggest solutions or workarounds.

Respond immediately in case of Customer Crisis situations

Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.

Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction

Create Knowledge capitalization content on key technical topics Be self‑motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.

Able to troubleshoot and debug the issues by analyzing traces/logs and other third‑party tools.

Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity

Qualifications:

B.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.

Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)

Good to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.

Good English communication skills, both written and verbal required.

Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e‑mail and make sound judgments based on deciding priorities

Ability to work in a fast‑paced dynamic environment

What’s in it for you

Work in a culture of collaboration and innovation

Ensure knowledge sharing within the team

Able to work well in a team environment and communicate effectively with co‑workers, both local and remote.

Working with a Multinational culture company.

Inclusion statement

As a game‑changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!

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