Mobilization Associate Manager

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

Accenture seeks a Mobilization Associate Manager for PMO mobilization and run design in a fast-paced, global delivery environment. You will lead end-to-end customer operations across service, contact center, sales operations and back office, driving SLA/KPI performance and transformation initiatives.

Ideal candidates have 10–14 years in PMO and operations, strong stakeholder management, team leadership and process improvement capabilities, and will manage diverse global delivery teams to achieve

Qualifications

• 10 to 14 years of experience in PMO/operations.
• Graduation required for eligibility.

Responsibilities

• Lead end-to-end customer operations delivery across service, contact center, sales operations and back office.
• Drive SLA, KPI, quality, productivity and customer satisfaction targets.
• Manage client relationships, governance reviews, and business outcomes.
• Lead transition, transformation and process improvement initiatives.
• Drive automation, analytics and digital transformation programs.
• Manage workforce planning, resource utilization, risk management and escalation.
• Ensure compliance with controls, policies and regulatory requirements.
• Lead and develop high-performing global delivery teams.
• Collaborate with stakeholders to deliver operational excellence and continuous improvement.
• Support solutioning, due diligence, process migrations and go-live readiness.

Skills

PMO

Project management

Stakeholder management

Team leadership

Automation

Analytics

Transition management

Education

Any Graduation

Job description

Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Customer Operations delivers end-to-end customer service, contact center, sales operations, back-office, customer experience (CX), and shared services solutions for global clients. The offering focuses on operational excellence, digital transformation, workforce optimization, SLA governance, process improvement, and AI-enabled service delivery to drive business outcomes and enhance customer experience
• Lead customer operations delivery across customer service, contact center, sales operations, back office, customer experience and shared services. Drive SLA and KPI performance, workforce management, process excellence, client governance, transition support, automation and continuous improvement while ensuring operational efficiency, service quality, compliance and customer satisfaction

Strong experience in customer service, contact center operations, sales operations, back office operations, customer experience, workforce management, stakeholder management, SLA and KPI governance, process improvement, transition management, project management, reporting, automation, analytics, operational excellence, risk management, team leadership and client relationship management

What are we looking for?

• Experienced Customer Operations professional with strong expertise in customer service, contact center, sales operations, back office operations, customer experience, stakeholder management, workforce planning, SLA and KPI management, process improvement, transition and transformation programs. Proven ability to lead global teams, drive operational excellence, manage client relationships, and deliver business outcomes in a fast paced environment

Roles and Responsibilities:

• Lead end to end customer operations delivery across customer service, contact center, sales operations, back office and customer experience functions
• Drive achievement of SLA, KPI, quality, productivity and customer satisfaction targets
• Manage client relationships, governance reviews, operational performance and business outcomes
• Lead transition, transformation and process improvement initiatives
• Drive automation, analytics and digital transformation programs
• Manage workforce planning, resource utilization, risk management and escalation resolution
• Ensure compliance with operational controls, policies and regulatory requirements
• Lead and develop high performing teams across global delivery locations
• Collaborate with internal and external stakeholders to deliver operational excellence and continuous improvement
• Support solutioning, due diligence, process migrations and go live readiness activities

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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