Delivery Operations Specialist

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Delivery Operations Specialist to directly manage service delivery for a team, focusing on scheduling learning programs and resources. The role requires experience with LMS, coordination with multiple stakeholders, and strong organizational skills.

The candidate should have a background in administration, team leadership, and project management, with a capability to analyze and optimize scheduling processes across regions.

Qualifications

• Any Graduation (Bachelor's degree acceptable).
• Knowledge of typical scheduling methodology.
• Experience in administrative roles.
• Experience in team leadership roles.
• Experience with LMS.
• 2+ years in scheduling learning administration.
• Project management skills (planning & organizing).
• Analytical mindset with strong organizational skills.
• Ability to prioritize conflicting requirements.

Responsibilities

• Organize scheduling tasks, resources, and priorities.
• Coordinate with Delivery Services Management, BI, and capability leads to create viable schedules and programs.
• Ensure instructor resources are utilized effectively against chargeability and utilization criteria.
• Ensure cancellation policies are followed for scheduling.
• Monitor daily scheduling tasks across multiple systems and tools.
• Provide management reporting on team performance, quality, and throughput.
• Maintain accurate course, instructor, and facility information.
• Escalate client or operational issues to the Senior Scheduling Lead.
• Lead scheduling team activities and coach members to cover client roles.
• Execute people processes in line with HR policies.
• Help document cross-region scheduling processes.

Skills

Talent Development

Learning Delivery Operations

Education

Bachelor's degree

Tools

LMS

Job description

Skills and Qualifications

Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Direct service delivery for a team or a deal

What are we looking for?

• Any Bachelors Degree
• Knowledge of typical scheduling methodology
• A background in administrative roles
• Proven ability in team leadership roles, tasks
• business experience with similar background
• Should have exposure working on LMS.
• Should have minimum of 2 years experience in scheduling learning administration.
• Project management skills (Planning & Organizing)
• Adopt an analytical approach
• Strong organizational skills.
• Ability to prioritize conflicting requirements

Roles and Responsibilities:

• Organize scheduling tasks, resources, and priorities.
• Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines.
• Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.
• Ensure Cancellation policies are being followed for scheduling.
• Monitor the performance of all daily scheduling tasks in multiple Accenture , Client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client, Operations).
• Work with Delivery teams , BI, DSM to maintain accurate course, instructor and facility information (Matrices).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution, where these fall within remit, scope.
• Pro-actively escalation potential serious , high-level issues to Senior Scheduling Lead (L8)
• Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered
• Perform all people processes for the team in line with HR policies.
• Assist with developing and documenting cross region scheduling processes.
• Ensure attrition target for the deal are met and closely monitored
• Provide input to Continuous Improvement
• Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead
• Responsible for people management, capacity, productivity utilization of the scheduling team.
• Conduct monthly 1:1 with subordinates and document the connect on tool.
• Responsible for monitoring and achieving the contractual agreed metrics.
• Scheduling transport for the team members and monitor no shows and cancellatio

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

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