Delivery Operations Senior Analyst

Accenture in India; Dadri; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Accenture in India is seeking a Delivery Operations Senior Analyst to manage life insurance policies and annuity contracts, including issuance, endorsements, and claims processing. You will ensure compliant operations, timely payouts, and proactive customer support across policyholders.

The role emphasizes collaboration with underwriting, sales, and claims teams, maintaining precise records, and staying current with regulatory changes.

Qualifications

• Candidates should have a track record in life and annuity operations.
• Experience handling insurance claims and policy administration is essential.
• Strong communication and regulatory knowledge beneficial.

Responsibilities

• Process policy issuance and endorsements accurately and timely.
• Manage life insurance and annuity claims, ensuring thorough review and prompt payouts.
• Serve as a point of contact for policyholders, addressing inquiries and providing guidance on products and benefits.
• Ensure all activities comply with regulatory requirements and company policies.
• Maintain detailed and organized records of policy transactions and communications.
• Collaborate with underwriting, sales, and claims teams to support client needs and resolve issues.
• Stay updated on industry trends, product knowledge, and regulatory changes to maintain expertise.
• Ability to efficiently and accurately handle insurance claims or other types of claims in various industries.

Skills

Insurance Claims

Life Insurance

Teamwork

Stakeholder management

Deadlines

Pressure handling

Adaptability

Claims analysis

Education

Any Graduation

Job description

Skill required:

Life & Annuity - Claims Processing

Designation:

Delivery Operations Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.

What are we looking for Life & Annuity Specialist is responsible for managing and administering life insurance policies and annuity contracts throughout their lifecycle. This role encompasses policy issuance, claims processing, and providing excellent customer service to policyholders. The primary goal is to ensure clients receive their entitled benefits and fully understand their coverage options.

Roles and Responsibilities

• Process policy issuance and endorsements accurately and timely.
• Manage life insurance and annuity claims, ensuring thorough review and prompt payouts.
• Serve as a point of contact for policyholders, addressing inquiries and providing guidance on products and benefits.
• Ensure all activities comply with regulatory requirements and company policies.
• Maintain detailed and organized records of policy transactions and communications.
• Collaborate with underwriting, sales, and claims teams to support client needs and resolve issues.
• Stay updated on industry trends, product knowledge, and regulatory changes to maintain expertise.
• Ability to efficiently and accurately handle insurance claims or other types of claims in various industries. Typically includes understanding relevant policies and procedures, verifying information, assessing claims for validity, and ensuring compliance with regulations.

What are we looking for?

• Insurance Claims
• Life Insurance
• Ability to work well in a team
• Ability to manage multiple stakeholders
• Ability to meet deadlines
• Ability to perform under pressure
• Adaptable and flexible
• Claims Analysis
• Payer Claims Processing Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts