Delivery Operations Associate Manager - Voice

Accenture PLC; Gurugram District; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Accenture is seeking a Delivery Operations Associate Manager with 10–14 years of experience in Order to Cash - Accounts Receivable Ledger Maintenance. You will work within Finance Operations to drive cash application, reconciliations, and end-to-end revenue management, while guiding a team through process optimization.

The role requires strong communication, analytical skills, and experience in KPI/SLA oversight, with readiness for night shifts and collaboration with cross-functional

Qualifications

• BCom or MCom degree is required.
• Strong verbal and written communication skills.
• Solid understanding of cash application process.
• Willingness to work night shifts.
• Proficiency with MS Office applications.
• Analytical mindset with problem-solving abilities.
• Experience in managing teams and KPIs/SLA.
• Strong stakeholder management capabilities.

Responsibilities

• Analyze and solve moderately complex problems in finance operations.
• Lead end-to-end AR processes including cash application and reconciliation.
• Provide real-time visibility into revenue and cash flow.
• Support process improvements and transition activities.
• Interact with direct supervisor and project stakeholders as needed.

Skills

Verbal communication

Written communication

Analytical skill

Team management

Problem solving

Stakeholder management

MS Office

Cash applications

Education

BCom/MCom

Tools

MS Office

Job description

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance
Designation: Delivery Operations Associate Manager
Qualifications:BCom/MCom
Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• You will be aligned with our Finance Operations vertical & will be helping us in determining financial outcomes by collecting operational data, reports, whilst conducting analysis & reconciling transactions.
• Optimizing working capital, providing real-time visibility & end-to-end management of revenue & cash flow, & streamlining billing processes.
• This team overlooks the entire processes that starts from customers inquiry, sales
• Cash Application Processing team focuses on solving queries related to cash applications & coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, & process them from payment receipt to finalization.
• The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

What are we looking for?

• Education - BCom,MCom
• Strong Verbal Communication Skills
• Strong understanding of cash application process
• Ready to work in night shifts
• Strong Written Communication
• MS Office
• Problem Solving attitude
• Team management
• Analytical skill
• Client and other stakeholder management
• Logical reasoning and thought process
• Process transition experience
• Management of SLA and KPIs
• Process control and compliance
• Internal and External Audit exposure
• Train the trainer skills on process and systems

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and or management levels at a client and or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts BCom,MCom

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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