Delivery Manager – Domestic Recruitment

Serviam Manpower Pvt Ltd.; Mumbai; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Serviam Manpower Pvt Ltd. in Mumbai is seeking a Delivery Manager to own end-to-end execution of hiring mandates across mid to senior and leadership roles.

You will ensure timely closures, manage client communications, and drive team revenue targets while building a high-performance delivery engine. The role demands 6–10 years in recruitment with agency background and 2–4 years in team leadership, with exposure to retained search as a strong plus.

Qualifications

• 6-10 years in recruitment (Agency background mandatory).
• 2-4 years in team handling.
• Exposure to mid-senior or leadership hiring.
• Experience in retained search is a BIG plus.

Responsibilities

• Own delivery for all active mandates (mid to senior & leadership hiring).
• Ensure TAT adherence and high closure ratios.
• Drive team billing & revenue targets.
• Manage, mentor, and scale a team of recruiters.
• Maintain strong client communication & stakeholder management.
• Improve delivery efficiency (CV - Interview - Closure funnel).
• Ensure quality hiring (fitment, offer-to-join ratio, retention).
• Work closely with business development team on new mandates.

Skills

Delivery leadership

Client communication

Stakeholder management

Team mentorship

Job description

Role Overview

The Delivery Manager will be responsible for owning end-to-end execution of hiring mandates, ensuring timely closures, achieving team revenue targets, and building a high-performance delivery engine.

Key Responsibilities

• Own delivery for all active mandates (mid to senior & leadership hiring)
• Ensure TAT adherence and high closure ratios
• Drive team billing & revenue targets
• Manage, mentor, and scale a team of recruiters
• Maintain strong client communication & stakeholder management
• Improve delivery efficiency (CV - Interview - Closure funnel)
• Ensure quality hiring (fitment, offer-to-join ratio, retention)
• Work closely with business development team on new mandates

Experience

• 6-10 years in recruitment (Agency background mandatory)
• 2-4 years in team handling
• Exposure to mid-senior or leadership hiring
• Experience in retained search is a BIG plus