Delivery Manager - Digital and Cloud Engagements

dotSolved System Inc.; Chennai; Remote; INR 8,571,000 - 14,286,000; Full time

Job summary

dotSolved is seeking an experienced Delivery Manager for Digital and Cloud Engagements to lead multiple client initiatives across cloud infrastructure, DevOps transformation, and IT Service Management.

You will be the primary point of accountability for delivery of quality, timelines, budget, and client satisfaction, partnering with architects, engineering teams, and client stakeholders to turn business goals into reliable, scalable outcomes.

Qualifications

• 10+ years in IT delivery or program management, with 5+ years in cloud/DevOps.
• Hands-on with at least one major cloud platform (AWS preferred).
• Experience with Terraform/CloudFormation, Jenkins/GitHub Actions/Azure DevOps, Docker, Kubernetes.
• Strong ITSM experience (ServiceNow, Jira Service Management) and ITIL processes.
• Proven track record managing fixed-bid and T&M engagements with distributed teams.
• Excellent communication and executive presentation skills.

Responsibilities

• Lead end-to-end delivery of cloud, DevOps, and ITSM programs.
• Plan, track, and manage scope, schedule, budget, risks, with multiple projects.
• Run governance cadences with client leadership.
• Ensure delivery meets SLAs, KPIs, and contracts.
• Drive cloud migration, modernization, IaC on AWS, Azure, and/or GCP.
• Promote DevSecOps, FinOps, and cloud cost optimization.
• Oversee ITSM implementations and managed services.
• Align operations with ITIL and drive improvements.
• Mentor delivery teams onshore and offshore.
• Support pre-sales with solutioning and proposals.

Skills

IT delivery management

Cloud & DevOps

Stakeholder management

Executive communication

Project governance

Tools

Terraform/CloudFormation

Jenkins / GitHub Actions / Azure DevOps

Docker

Kubernetes

ServiceNow

Job description

Delivery Manager - Digital and Cloud Engagements

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Position: Delivery Manager for Digital and Cloud Engagements

Shift Timings: 3.00AM - 12.00PM PST (US Pacific Time)

About the Role: We are looking for an experienced Delivery Manager to lead multiple client engagements across cloud infrastructure, DevOps transformation, and IT Service Management. You will be the primary point of accountability for delivery of quality, timelines, budget, and client satisfaction. You will work closely with architects, engineering teams, and client stakeholders to turn business goals into reliable, scalable outcomes.

Key Responsibilities

Delivery & Program Management

• Own end-to-end delivery of cloud, DevOps, and ITSM programs, from SOW through go-live and steady-state support
• Plan, track, and manage scope, schedule, budget, risks, and dependencies across multiple concurrent projects
• Run governance cadences such as status reviews, steering committees, and QBRs with client leadership
• Make sure delivery follows agreed SLAs, KPIs, and contractual commitments
• Lead delivery of cloud migration, modernization, and Infrastructure-as-Code initiatives on AWS, Azure, and/or GCP
• Drive adoption of CI/CD pipelines, automation, containerization, and observability practices
• Partner with architects to validate solution designs, estimates, and technical approach
• Promote DevSecOps, FinOps, and cloud cost-optimization practices

ITSM & Operations

• Oversee ITSM implementations and managed services, including Incident, Problem, Change, Request, and Knowledge Management
• Align service operations with ITIL best practices and drive continuous service improvement
• Manage escalations, major incidents, and root-cause reviews with clear client communication
• Lead and mentor onshore and offshore delivery teams; manage resourcing and utilization
• Build trusted relationships with client stakeholders and identify opportunities for account growth
• Support pre-sales with solutioning, estimation, SOW preparation, and proposals

Required Qualifications

• 10+ years in IT delivery or program management, including 5+ years in cloud and DevOps environments
• Hands-on understanding of at least one major cloud platform (AWS preferred; Azure/GCP a plus)
• Working knowledge of DevOps tooling such as Terraform/CloudFormation, Jenkins/GitHub Actions/Azure DevOps, Docker, and Kubernetes
• Strong experience with ITSM platforms (ServiceNow, Jira Service Management, or Ticketing systems) and ITIL processes
• Proven track record managing fixed-bid and T&M engagements with distributed teams
• Excellent communication, stakeholder management, and executive presentation skills

Preferred Qualifications

• Experience in a consulting or professional services environment
• Familiarity with FinOps, SRE practices, and managed services delivery models
• Exposure to enterprise applications such as Salesforce or ERP integrations