Delivery Manager

HSBC Holdings plc; Hyderabad; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

HSBC is seeking a Delivery Manager in Hyderabad to lead cross-functional delivery within Change Execution. You will collaborate with the business to define delivery plans, remove impediments, and drive agile delivery of change initiatives, ensuring value delivery and adherence to Change Execution principles.

The role requires strong leadership, strategic thinking, and an ability to coordinate with Business & Technology partners to achieve customer and business outcomes.

Qualifications

• Experience of delivering change within financial services.
• Ability to plan change and manage risks.
• Ability to manage a team of change delivery practitioners.
• Understanding of the change lifecycle and retail financial services.
• Strong communication skills and stakeholder engagement.

Responsibilities

• Understand business needs and define delivery plans.
• Lead teams and ensure delivery of benefits.
• Identify risks and mitigate impact on value.
• Promote cross-functional collaboration with Business & Technology partners.
• Champion HSBC Change Execution values and principles.

Skills

Change delivery

Risk planning

Team leadership

Stakeholder management

Communication skills

Critical thinking

Problem solving

Job description

Job title: Delivery Manager

• Delivery Managers support the Delivery Leads within Change Execution in delivering and embedding change, working closely with the business and our delivery partners.
• The role holder will collaborate with the Business to understand the desired change outcome, define delivery plans and lead teams with the capabiltiies to ensure the business outcome is achieved, leveraging opportunities and managing challenges.
• They are involved throughout the full change lifecycle and are typically responsible for defining plans, removing impediments, establishing an environment where the team can be effective and ensuring Change Execution values and principles are adopted.
• Delivery Managers will focus on ensuring value is delivered with the assets at their disposal.
• Delivery Managers will usually lead initiatives and teams, managing Business Analysts, Business Test Managers and Associate Business Analysts / Associate Delivery Managers.

In this role, you will:

Principal Accountabilities: Key activities and decision making areas

Impact on the Business

• Understand the needs of the business and define plans that encourage iterative deployment
• Identify risks and challenges to the delivery of business value taking appropriate action to minimise the impact.
• Demonstrate agility, reduce lead time, and remain connected to the leadership agenda
• Develop professional capabilities within the department that support an increased effectiveness of Change Execution, often coaching others ‘on the job’ to enhance their skills and contribution.

Typical Targets and Measures

• Delivery of change initiatives in line with agreed objectives for example contribute to changes that improve customer, colleague and commercial outcomes
• Organise resource to ensure optimised utilisation in line with agreed priorities
• Shows flexibility with regards to changing priorities and ambiguity to deliver agreed objectives

Customers / Stakeholders

• Support Delivery Leads and business leads, understanding the business propositions and driving delivery of benefits
• Promote cross functional working with Business & Technology partners
• Build flexible and supportive relationships with flow to work teams such as HR, Legal, Compliance, Fraud & BRCM
• Deliver to agreed market priorities while remaining aware of Global/Group direction

Typical Targets and Measures

• Ensures collaboration across peers delivering agreed change plans
• Excellent internal to department stakeholder feedback with some external to department feedback

Leadership & Teamwork

• Lead a cross functional, multi disciplined team using agile principles of iteration and team empowerment
• Use appropriate coaching tools and techniques to identify gaps in skills and experience and drive the uplifting of capability
• Be fearless, proactive and challenge the status quo. Relentlessly pursue the right approach and the best outcome.
• Drive innovation through being intellectually curious. Use creativity to generate sustainable solutions to problems that result in positive outcomes.

Typical Targets and Measures

• Seen as a leader within their team measured through internal to department stakeholder feedback
• Developing to an expert level within their field evidenced by continuous development and some uplifting of capability across the department

Operational Effectiveness & Control

• Manage and mitigate medium complexity delivery risks and ensure the change delivery approach used is appropriate and aligned to the relevant Bank policies.
• Working with peers across the Business ensure change impacts are understood and work collaboratively with all impacted areas to maximise adoption while minimizing disruption to customers and colleagues and, where possible, exceed expectations of change benefits.
• Treat each success and failure as an opportunity to learn and improve. Proactively share learnings, best practice and feedback across all the teams involved in Change to ensure continuous improvement of ways of operating.

Typical Targets and Measures

• Ensures risk management approach is comprehensive with evidence of medium significance risk identification and clear strategies to address risks
• Ensure changes are delivered safely evidenced by stakeholder feedback

Management of Risk (Operational Risk / FIM requirements)

• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks to the relevant individuals and forums.
• Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD’000)

The role holder will:

• Manage complex change intiatives with investment of between $500k and $2m
• Lead one or more teams comprising between 2 and 10 people
• Manage change delivery at a project / intiative level
• Have some influence inside of the department with regards to how change is delivered within Change Execution
• Support capability uplift within the department aligned to the people strategy

To be successful you will:

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Minimum requirements:

• Experience of delivering change
• The ability to plan change and manage risks
• The ability to manage a team of change delivery practioners
• Understanding of the change lifecycle • Understanding of retail financial service industry
• Strong communication skills
• Ability to collaborate with a wide range of stakeholders, ensuring buy in and engagement
• Excellent critical thinking and problem solving skills
• Pragmatic and practical

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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