Simplification Product Owner

HSBC Holdings plc; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HSBC Holdings plc in India seeks a Simplification Product Owner to support UK Bank internal systems and drive product ownership, reporting to a Senior Product Owner. The role focuses on delivering the UK Bank mission “Opening up a world of opportunity” by centring customers across the UK and internationally and driving sustainable growth.

The role involves leading with an entrepreneurial mindset, managing change, and ensuring effective collaboration with frontline teams and partners to deliver

Qualifications

• Proven financial services and banking experience or equivalent, and proven track record with managerial and leadership experience.
• Experience leading change initiatives and driving benefits realisation.

Responsibilities

• Deliver change and benefits realisation in line with objectives for customer, colleague and commercial outcomes.
• Maintain adherence to risk controls and regulatory requirements across UK Bank.
• Collaborate with frontline teams and strategic partners to deliver change plans.

Skills

Financial services experience

Banking experience

Leadership experience

Change management

Job description

Job title: Simplification Product Owner

• The role of Product Owner is to support a team whilst having accountability for a HSBC UK internal systems & product ownership. The Product Owner will report in to a Senior Product Owner.
• The Product Owner will support the Senior Product Owner to deliver the UK Bank mission of “Opening up a world of opportunity” by supporting our customers across the UK and internationally and driving the growth of HSBC UK in the right way – by placing customers at the heart of everything we do in an engaging, efficient and sustainable way.
• The Product Owner will encourage diversity and differentiation through a deep understanding across all inbound and outbound customer channels, in person or online.

In this role, you will:

Principal Accountabilities: Key activities and decision making areas

Impact on the Business

• Leading Change – take personal accountability for the realisation of benefits through a culture of change adoption.
• Risk Management – proactively identifying risks within their business area, implementing actions to mitigate identified risks and reporting/escalating risks and issues as required. Maintain and deliver adherence to all relevant controls.
• Commerciality/Entrepreneurship – leading with an entrepreneurial spirit, thinking like a customer and acting like a business owner to drive sustainable growth with particular focus on the strategic growth priorities.

Typical Targets and Measures

• Delivery change & benefits realisation in line with agreed objectives for example changes that improve customer, colleague and commercial outcomes
• Maintain and deliver adherence to all controls relevant to UK Bank.
• Adapts to changing priorities and ambiguity to deliver change objectives

Customers / Stakeholders

• Customer Service Delivery – leading by example to support our frontline colleagues to deliver best in industry quality and service across all customer channels, supporting our long-term strategic goals.
• Strategic Partnering – developing and managing strong working partnerships with key operational and supporting teams to deliver as one team against our strategic priorities.

Typical Targets and Measures

• Ensures collaboration across frontline teams to deliver agreed change plans
• Excellent internal and external to department stakeholder feedback

Leadership & Teamwork

• Inclusive Leadership – Encouraging diverse strategic thinking that challenges the status quo; and embedding inclusivity, in order to enhance the execution of our strategic priorities.
• Employee Value Proposition – Take personal ownership and utilise existing and future tools, to provide a strengthened colleague experience leading to improved colleague engagement, greater team cohesion, reduced voluntary attrition, and stronger customer outcomes.
• Decision Making – Thriving in an environment of ambiguity, generating solutions and solving problems where there may not be a clear solution using own judgement and providing recommendations where escalation is required.
• Business Partnering – Able to lead with low ego and self-awareness and operate collaboratively rather than competitively.

Typical Targets and Measures

• Encourages self & others across the department to embrace inclusion measured through feedback
• Evidenced through team Employee Engagement & participation in surveys
• Seen as an expert within their field evidenced through the uplifting of capability across the department
• Excellent internal and external to department stakeholder feedback

Operational Effectiveness & Control

• Manage and mitigate delivery risks and ensure the change delivery approach used is appropriate and aligned to the relevant Bank policies.
• Working with peers and senior managers across the Business to ensure change impacts are understood and work collaboratively with all impacted areas to maximise adoption while minimizing disruption to customers and colleagues and, where possible, exceed expectations of change benefits.
• Treat each success and failure as an opportunity to learn and improve. Proactively share learnings, best practice and feedback across the team to ensure continuous improvement of ways of operating.

Typical Targets and Measures

• Ensures risk management approach is managed/escalated where required with clear strategies to address/mitigate risks
• Evidenced through detailed delivery plans i.e. colleague feedback / complaint reduction
• Evidenced through lessons learnt and stakeholder feedback

Management of Risk (Operational Risk / FIM requirements)

• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks to the relevant individuals and forums.
• Demonstrates an understanding on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.

Role Dimensions

The role holder will:

• Supporting ownership of key HBUK internal systems including BMM/SFE/My Workspace
• Working within VSIP construct prioritises demand requests for development on systems owned and manages complex IT & Transformation relationships
• Product owner for systems/tools consumed by UK Bank
• Work closely with Third Party Engagement and Controls team to ensure all contractual obligations are met and service standards are acceptable, escalations processes followed where required
• Key operational systems ownership including branch scanning, Radio, WIFI etc
• UK Bank interface with ITID ensuring our current device and systems performance is fit for purpose and to develop the future view for UK devices and tools

To be successful you will:

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Minimum requirements:

• Proven financial services and banking experience or equivalent, and proven track record with managerial and leadership experience.
• A track record of understanding strategy and aligning priorities which improves business effectiveness in sustainable ways.
• Built effective networks and created opportunities for others to work collaboratively.
• Evidence of adherence to risk management frameworks, tools and controls
• A track record of deploying change both digital and non-digital which improves business in a way that inspires and engages those around them.

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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