Del Center Strategy & Ops Analyst

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture is a global professional services company delivering a broad range of services across Strategy, Consulting, Technology and Operations. This role sits in the Center Strategy & Ops team, focusing on supervising daily operations, ensuring processes are followed and deadlines met, and driving center-wide efficiency initiatives.

Exposure to multiple domains such as KNOWN YOUR CUSTOMER, AML, Finance & Accounting, and Procurement is possible.

Qualifications

• Education: Any Graduation.

Responsibilities

• Understand overall objectives and business performance targets and support in achieving those targets.
• Handle day-to-day operational and administrative activities within the center.
• Support center-wide maturity, capacity planning, and cost-efficiency initiatives.
• Manage seat demand/supply, location strategy, and capacity allocations.
• Engage in rotational shifts as required.

Education

Any Graduation

Job description

Skill required: NA - Customer Service Delivery Designation: Del Center Strategy & Ops Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations. The team helps drive a transparent view of the status of the center, especially in terms of data and metrics, (cost per square foot, cost per FTE, cost to hire, seat utilization, shift utilization, seat sharing, accreditation (e.g., ISO) codes and audit and local real estate strategy.) The team also works on managing the scaling of cost and provisions in the center appropriate to the type and volume of work undertaken, allocated costs to contracts, drives down year-on-year costs (including capital expenditures) and ensures accurate allocation of all shared facilities costs. They also help ensure seat supply and demand remain in equilibrium to minimize underutilized space and maximize cost recovery and drive efficiency. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations.

This role will support solutions across capabilities; largely Compliance as a Service (Know Your Customer, Anto Money Laundering), Finance and Accounting (P2P, O2C, RTR, FP&A) and potentially Procurement and Supply chain. Knowledge of 1 or more domains is expected. They are expected to be able to work with SMEs to build solution across offerings. Process of providing products, services, and support to customers in a manner that meets or exceeds their expectations. It involves all interactions and touchpoints between a business and its customers throughout the entire customer journey.

What are we looking for?

Detailed Job Description:

• Understand overall objectives and business performance targets and support in achieving those targets.
• Accenture Transport Capacity Management tool related queries
• Airline model queries related to space and transport.
• Transport Profile approval/rejection requests and queries
• SPOC access approvals and queries
• New Deal creation requests and queries
• Out of Boundary requests and queries
• Medical cab request and queries
• New facility creation requests
• TMS related queries
• ACP related queries
• Routing queries
• OTA/OTD related queries
• Transport share point access request
• New shift enablement requests and queries
• Good in reporting

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture