Debt Manager-Flows-Micro Finance

IDFC FIRST Bank; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank in Maharashtra, India, seeks a Debt Manager to plan, direct, and oversee collections activities for EMI receivables. You will manage agencies within the territory and drive efficiency while ensuring strict adherence to bank guidelines.

The role emphasizes optimizing recovery, tracking delinquency, and achieving agency and in-house targets. Strong communication, leadership, and MIS reporting are essential for success.

Qualifications

• Graduate or postgraduate in any discipline.
• Minimum 2 years in collections.
• Strong understanding of collection processes and legal compliance.
• Ability to manage teams and external agencies.
• Excellent communication and follow-up skills.
• Proficient in MIS and administrative record-keeping.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports and review collection feedback on a daily, weekly, and monthly basis.

Skills

Collection processes

Legal compliance

Team management

Communication skills

MIS reporting

Analytics

Education

Graduate – Any discipline

Postgraduate – Any discipline

Job description

Job Requirements

About the Role

The Debt Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of retrieving EMIs from customers while ensuring adherence to all bank guidelines, contributing to the broader organizational objectives.

Key Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.

Secondary Responsibilities

• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports and review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – Any discipline

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage teams and external agencies effectively.
• Excellent communication and follow-up skills.
• Proficiency in maintaining MIS and administrative records.
• Analytical mindset to track and control delinquency.