DB Benefits Administrator-2

Empower Global Business Services India Private Limited; Gurugram District; Hybrid; INR 420,000 - 660,000; Full time

Job summary

Empower Global Business Services India Private Limited is seeking a DB Benefits Administrator to accurately calculate defined benefit pension benefits, maintain participant data, and support pension payments and payroll. You will respond to calculation questions, review plan provisions, and manage documentation for efficient retrieval.

Responsibilities also include processing records, performing data-processing tasks, and ensuring correct client billing.

Qualifications

• Bachelor's degree (any discipline) required.
• 1–2 years in defined benefit/pension calculations or related area.
• Strong numerical, analytical, and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Strong verbal and written communication abilities.
• Ability to interpret plan provisions and apply plan specs.
• Proficiency with Microsoft Office or related software.

Responsibilities

• Calculate defined benefit pension benefits accurately per plan provisions.
• Research and respond to pension calculation questions from the call center.
• Review required information to complete benefit calculations.
• Organize and maintain plan and participant documentation.
• Process participant records, payroll data, and pension data.
• Perform data-processing tasks for defined benefit administration.
• Use administration applications to process participant requests within SLAs.
• Support pension payment and payroll activities.
• Coordinate fulfillment of participant letters and documentation.
• Collaborate with defined benefit associates on daily tasks.
• Record billable time accurately for client billing.
• Deliver timely service to clients and internal stakeholders.
• Identify opportunities to improve administrative processes.
• Follow SOPs and participate in special projects as needed.

Skills

Numerical skills

Analytical thinking

Attention to detail

Communication skills

Data interpretation

Microsoft Office

Teamwork

Independent work

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The DB Benefits Administrator is primarily responsible for calculating defined benefit pension benefits accurately in accordance with applicable plan provisions, plan specifications, and established procedures. The role also supports the broader administration of defined benefit pension plans by maintaining participant and pension data, supporting pension payment and payroll administration, processing participant requests, and researching and responding to pension calculation‑related questions received from the call center.

What You Will Do

• Calculate defined benefit pension benefits accurately in accordance with applicable plan provisions, plan specifications, and established procedures.
• Research and provide accurate responses to pension calculation‑related questions received from the call center.
• Review plan provisions and participant information required to complete benefit calculations.
• Review, organize, and maintain plan and participant documentation to support efficient information retrieval.
• Process and maintain participant records, payroll information, pension data, data queries, and plan‑related documentation.
• Perform data‑processing activities related to defined benefit plan administration.
• Use benefits administration applications to process participant requests within established service‑level standards.
• Support pension payment and payroll administration activities.
• Coordinate fulfillment of participant letters and supporting documentation.
• Collaborate with defined benefit associates on day‑to‑day pension administration activities.
• Accurately record billable time to support correct client billing.
• Deliver accurate and timely service to clients and internal stakeholders.
• Identify opportunities to improve administrative processes.
• Follow established standard operating procedures (SOPs).
• Support special projects and additional defined benefit administration activities as assigned.
• Pursue continued professional education, including taking and passing applicable professional examinations.
• Call center responsibility does not include direct interaction with participants. Administrator only responds to internal call‑center representatives, “provide guidance to call‑center associates Retirement (Early, Normal, Late, RMD), Death) QDRO & Disability.

What You Will Bring

• Bachelor’s degree in any discipline.
• 1–2 years of work experience in defined benefit/pension calculations
• Strong numerical, analytical, logical, and problem‑solving skills.
• Strong attention to detail and commitment to calculation and data accuracy.
• Strong verbal and written communication skills.
• Ability to interpret plan provisions and apply plan specifications accurately.
• Ability to use Microsoft Office or related software.
• Effective planning, prioritization, and organizational skills.
• Ability to work effectively both independently and as part of a team.
• Ability to perform effectively in a fast‑paced environment.
• High level of integrity and discretion when handling sensitive client and participant information.

What Will Set You Apart

• Previous experience with defined benefit plan or pension administration.
• Experience calculating defined benefit pension benefits in accordance with plan provisions.
• Experience researching and resolving pension calculation questions or discrepancies.
• Experience supporting participant records, pension payroll, benefit calculations, or pension payments.
• Relevant certification in U.S. employee benefits. Having any U.S. Defined benefits certificate or professional examinations would be preferred; however, this is not mandatory.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high‑speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.