Data Science Professional

BT Group; Gurugram District; On-site; INR 8,396,000 - 11,625,000; Full time

Job summary

BT Group is seeking a data-focused analyst to deliver actionable insights across the Digital area of BT Consumer. You'll work with data from diverse sources to maintain digital customer data reporting, supporting decision making with quality insights and a holistic customer view.

You'll drive dashboards and self-serve reporting, ensuring data accuracy and timeliness, while partnering with stakeholders to improve KPIs and data literacy across teams.

Qualifications

• Strong ability to translate complex data into clear insights for all levels.
• Experience with digital analytics and data governance.
• Proficiency in BigQuery, SQL and Google Cloud Platform.
• Familiar with agile/lean methodologies.

Responsibilities

• Drives decision-making using data and insights.
• Develops self-serve reporting solutions and dashboards.
• Analyses data from multiple sources including digital and offline sources.
• Acts as SME for business analysis and supports new product development.
• Coaches teams to interpret analyses and improve data literacy.

Skills

BigQuery

SQL

Google Cloud Platform

Qlik dashboards

Job description

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About the role

In this job, you'll be accountable for delivery of actionable insight and analysis across the Digital area of BT Consumer, using data from across a wide range of sources. This will primarily be focused on maintaining digital customer data reporting Your output supports decision making for our key stakeholders through quality and actionable insights to deliver a holistic customer view, ensure data compliance, integrity and interpretation across the team.

What you'll be doing

• Drives decision-making using the power of data and insights.
• Manage change survey governance to ensure compliance, accuracy and integrity data collected.
• Manage developer backlog for capability enhancements and debugging
• Develops strong relationships with colleagues and help them in achieving their goals of improving KPIs.
• Produces high-quality, actionable insights to deliver a holistic customer view.
• Develops high-quality reporting and analysis, leveraging self-serve wherever possible, and ensures that the data being used is accurate and timely.
• Analyses data from multiple sources, including digital and offline sources where needed.
• Act as the subject matter expert for specific business analysis, providing input into development of new products and ensuring consistently high-quality analysis is delivered to support the business.
• Deliver and own self-serve reporting solutions dashboards (where appropriate) that provide a deep understanding of our products, how the business is performing and the key drivers.
• Helps coach the business to interpret analyses and reports better, to improve their data literacy.

The big decisions involved in this role

• Recommendations based on analysis and business understanding.
• Self-serve tool input and management
• What data assets to use for reporting & analysis
• Data pipeline dependencies upstream of the data and report data products

Essential Skills / Experience

• Making the difficult, simple to clearly communicate latest data and reports to all levels of the organization.
• Experience in digital technologies and ways of working
• Strong analytical skills
• Use of agile/lean methodologies for continuous delivery and improvement
• BigQuery
• SQL
• Google Cloud Platform
• Dashboard creation & Maintenance - Qlik

Desirable Skills / Experience

• Google Cloud Platform
• Dashboard creation & Maintenance - Qlik

BT Group is the UK's leading communications group - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.