Data Management Executive

AVASO Technology Solutions; Sahibzada Ajit Singh Nagar; Sur place; INR 279 000 - 390 600; Plein temps

Résumé du poste

A technology solutions company in India is seeking a motivated Executive (FDM Executive) with at least 2+ years of experience in data management. The role requires managing Technicians, working closely with the Service Desk, and assisting in recruitment processes. Strong communication and problem-solving skills are essential. This full-time position is entry-level and focuses on promoting teamwork and effective communication.

Qualifications

• At least 2 years of experience in a relevant role.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet deadlines.

Responsabilités

• Develop and manage Technicians under the Regional Field Service Manager.
• Work closely with the Service Desk to cover dispatch tickets.
• Manage data related to global field services.

Connaissances

Interpersonal skills

Problem-solving skills

Analytical skills

Communication skills

Description du poste

Direct message the job poster from AVASO Technology Solutions

Currently seeking a motivated Executive (FDM Executive) having at least 2+ years’ experience who will work under the direct leadership of Regional Field Service Manager’s as a part of 24x5 Back-office operations team, this role will be responsible for Data management related to Global Field.

Responsibilities

• Responsible for developing Technicians, promoting teamwork, and fostering open and effective communication environment that targets to “Deliver a Quality Experience”.
• Establish a strong connect & manage the resources in the assigned region, by fostering an environment of effective communication.
• Work closely with GSC team (Service Desk) to ensure all the dispatch tickets falling under your region are covered by suitable engineers.
• Responsible to work with Talent Acquisition team to work on New Requirements.
• Be a part & lead different rounds of Vetting/Screening & ensure that we capture the results to ensure we have a quick turnaround to TA as well as the Field Engineer.
• Would be responsible to manage the post-onboarding formalities with the engineer & ensure we touch base critical project requirements as well.
• Manage & uplift the current skill level with the existing engineer pool & support in creation of Heat Map for the skill.
• Responsible to manage & deliver any project specific training to the pool of engineers shortlisted from your region to be a part of this project.
• Post onboarding by TA/HR, you will be responsible to ensure Service Now data management, Background Check lifecycle management, administrative tasks defined by FSM.
• Must know the forecast about the Job and work task to be given to the engineers in advance. The engineer should be fully skilled for the job he/she is deputed
• Work closely with regional manager to check engineers’ monthly expenses and coordinate with finance to ensure that the expenses paid on time to engineers and keep the monthly record of the expenses.
• Ensure an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements

Must Have

• Basic Understanding of EUC, Networking, Server, Storage etc.

Qualities and Skills required Essential

• Able to demonstrate the ability to undertake the above responsibilities
• Excellent inter-personal skills
• Good problem-solving and analytical skills
• A passion for Structure Improvement
• Experienced professional
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Able to work under pressure and meet deadlines
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to demonstrate initiative and a proactive approach to daily tasks

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• IT Services and IT Consulting

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