Data Lead - Customer Relationship Platform (Salesforce) Operations

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IN10 (FCRS = IN010) Novartis Healthcare Private Limited in Hyderabad is seeking a Customer Relationship Data & Integration Specialist to support a CRM transformation from Veeva to Salesforce Life Sciences Cloud. You will bridge country business teams, data owners, and technical groups to ensure high-quality data migration and accurate integration mapping.

The role requires hands-on experience with CRM data management and exposure to either Veeva CRM or Salesforce Life Sciences Cloud

Qualifications

• Strong Data Management and governance

Responsibilities

• Data Migration & Country Data Readiness: provide country-specific data inputs and context to support CRM data migration; document local data sources, ownership, and system dependencies.
• Data Quality & Validation: identify data quality issues and gaps; drive cleansing, enrichment, standardization; establish country checks for completeness and accuracy.
• Commercial Systems Integration Support: map data flows and integration touchpoints between CRM and upstream/downstream systems; consider local constraints and regulatory factors.
• Post-migration Validation & Hypercare Support: perform data validation against expectations; log defects; coordinate with teams to resolve discrepancies.

Job description

Job Description Summary We are seeking a Customer Relationship Data & Integration Specialist to support a global CRM transformation program transitioning from Veeva CRM to Salesforce Life Sciences Cloud. This role will act as a critical bridge between country business teams, data owners, and technical teams, ensuring high-quality data migration, accurate integration mapping, and seamless transition into the new CRM ecosystem. The ideal candidate brings strong data management expertise, a functional understanding of commercial systems, and hands-on experience in either Veeva CRM or Salesforce Life Sciences Cloud environments.

Job Description Key Responsibilities:

• Data Migration & Country Data Readiness: Provide country-specific data inputs and context to support CRM data migration, including identification and documentation of local data sources, ownership, and system dependencies. Ensure alignment between global and local data models by supporting data mapping, transformation logic, and validation of migration rules.
• Data Quality & Validation Validate business data requirements and ensure country data readiness for migration by identifying data quality issues, inconsistencies, and gaps across source systems. Collaborate with data teams to drive data cleansing, enrichment, and standardization, and establish country-level checks to ensure completeness, accuracy, and compliance.
• Commercial Systems Integration Support Provide clarity on the country-specific commercial ecosystem, including marketing, consent, MDM, and analytics systems, and map data flows and integration touchpoints between CRM and upstream/downstream systems. Support integration design by highlighting local constraints and regulatory considerations, and coordinate with cross-functional teams to ensure alignment of integration logic.
• Post-migration Validation & Hypercare Support Perform post-migration data validation and reconciliation by reviewing migrated data against business expectations and ensuring accuracy and completeness. Identify, log, and track data defects, and collaborate with country and global teams during hyper care to resolve discrepancies and drive issue closure.

Essential Requirements:

• Strong Data Management expertise (data mapping, migration, validation, governance)
• Experience with CRM platforms - either Veeva CRM or Salesforce Solid understanding of data lifecycle in CRM ecosystems
• Good understanding of commercial platforms integrated with CRM
• Strong understanding of pharma commercial operations / HCP engagement models
• Awareness of country-specific regulatory and compliance considerations
• Strong stakeholder management across country and global teams
• Ability to work in cross-functional, multi-geography environments

Desirable Requirements:

• Experience in CRM migration programs (Veeva or Salesforce highly preferred)
• Familiarity with Salesforce Life Sciences Cloud data model
• Exposure to data migration tools, ETL processes, or integration middleware
• Experience working in global rollout programs across multiple countries
• Strong Project Manager experience with strong consulting skills.

Skills Desired:

• Analytical Thinking
• Brand Awareness
• Business Analytics
• Change Agility
• Cross-functional Collaboration
• Digital Marketing
• Marketing Strategies
• Media Campaigns
• Project Management
• Project Planning
• Sales
• Stakeholder Engagement
• Stakeholder Management
• Waterfall Model

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people's lives.