Data Lead - Customer Relationship Platform (Salesforce) Operations

Novartis AG; Hyderabad; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Novartis AG seeks a Customer Relationship Data & Integration Specialist to drive CRM data migration from Veeva CRM to Salesforce Life Sciences Cloud and to coordinate data readiness across countries. You will interface with country business teams and technical units to ensure accurate mapping and clean data for a seamless transition.

The role requires hands-on data management, CRM platform familiarity, and knowledge of pharma commercial operations, with a focus on governance and regulatory

Qualifications

• Strong data management expertise across migration and validation.
• Hands-on experience with Veeva CRM or Salesforce platforms.
• Knowledge of pharma commercial operations and HCP engagement.

Responsibilities

• Data Migration & Country Data Readiness: provide inputs to support CRM data migration and map local data sources.
• Data Quality & Validation: identify quality issues and drive cleansing, enrichment, and standardization.
• Commercial Systems Integration Support: map data flows and integration touchpoints across CRM and upstream/downstream systems.
• Post-Migration Validation & Hypercare: perform validation and assist hypercare to resolve discrepancies.

Skills

Data management

Data mapping

Data governance

CRM knowledge

Cross-functional collaboration

Stakeholder management

Multi-geography collaboration

Regulatory awareness

Tools

Veeva CRM

Salesforce Life Sciences Cloud

Job description

Job Description Summary

We are seeking a Customer Relationship Data & Integration Specialist to support a global CRM transformation program transitioning from Veeva CRM to Salesforce Life Sciences Cloud.

This role will act as a critical bridge between country business teams, data owners, and technical teams, ensuring high-quality data migration, accurate integration mapping, and seamless transition into the new CRM ecosystem.

The ideal candidate brings strong data management expertise, a functional understanding of commercial systems, and hands‑on experience in either Veeva CRM or Salesforce Life Sciences Cloud environments.

Job Description

Key Responsibilities

• Data Migration & Country Data Readiness: Provide country-specific data inputs and context to support CRM data migration, including identification and documentation of local data sources, ownership, and system dependencies. Ensure alignment between global and local data models by supporting data mapping, transformation logic, and validation of migration rules.
• Data Quality & Validation: Validate business data requirements and ensure country data readiness for migration by identifying data quality issues, inconsistencies, and gaps across source systems. Collaborate with data teams to drive data cleansing, enrichment, and standardization, and establish country-level checks to ensure completeness, accuracy, and compliance.
• Commercial Systems Integration Support: Provide clarity on the country-specific commercial ecosystem, including marketing, consent, MDM, and analytics systems, and map data flows and integration touchpoints between CRM and upstream/downstream systems. Support integration design by highlighting local constraints and regulatory considerations, and coordinate with cross-functional teams to ensure alignment of integration logic.
• Post-Migration Validation & Hypercare Support: Perform post-migration data validation and reconciliation by reviewing migrated data against business expectations and ensuring accuracy and completeness. Identify, log, and track data defects, and collaborate with country and global teams during hyper care to resolve discrepancies and drive issue closure.

Essential Requirements

• Strong Data Management expertise (data mapping, migration, validation, governance)
• Experience with CRM platforms - either Veeva CRM or Salesforce Solid understanding of data lifecycle in CRM ecosystems
• Good understanding of commercial platforms integrated with CRM
• Strong understanding of pharma commercial operations / HCP engagement
• models
• Awareness of country-specific regulatory and compliance considerations Strong stakeholder management across country and global teams
• Ability to work in cross-functional, multi-geography environments

Desirable Requirements

• Experience in CRM migration programs (Veeva or Salesforce highly preferred)
• Familiarity with Salesforce Life Sciences Cloud data model
• Exposure to data migration tools, ETL processes, or integration middleware
• Experience working in global rollout programs across multiple countries
• Strong Project Manager experience with strong consulting skills.

Skills Desired

• Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model