Data Engineer III/IV -G (R-21564)

Rackspace Technology; Bengaluru; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading cloud service provider is seeking a Data Engineer III/IV to manage and operate cloud data platforms. The role involves troubleshooting, optimizing performance, and managing requests while actively communicating with customers. The ideal candidate has a Bachelor's degree, over 10 years of experience, and is proficient in Databricks, SQL, and AWS technologies. This is a full-time remote position with rotating shifts.

Qualifications

• 10+ years of hands-on experience in configuring and managing AWS/Tableau and Databricks solutions.
• Experience with Databricks and Tableau environments is desired.

Responsibilities

• Leads Level 4 operational coverage: Resolving pipeline issues and proactive monitoring.
• Design, build, test, and deploy fixes in non-production environments.
• Troubleshooting incidents and investigating common root causes.
• Create/update runbooks and monitor configuration changes.
• Lead communication with customers and address user requests.

Skills

Hands-on experience with Databricks

Ability to read and write SQL

Experience in configuring and managing AWS

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Education

Bachelor’s degree in computer science or related field

Tools

Databricks

AWS

Tableau

PowerBI

Dbt

Job description

Data Engineer III/ IV - IN (Operation/ Supports)

Work Location: Remote Work From Home

Shift: Rotation Shifts (24/7)

Experience: 7-12 years

Summary

The Data Engineer is responsible for managing and operating Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, and PowerBI/Tableau. The engineer will work closely with the customer and team to manage and operate a cloud data platform.

Responsibilities

• Leads Level 4 operational coverage: Resolving pipeline issues, proactive monitoring for sensitive batches, RCA and retrospection of issues, and documenting defects.
• Design, build, test and deploy fixes to non‑production environment for Customer testing. Work with Customer to deploy fixes on production upon receiving Customer acceptance of fix.
• Cost/performance optimization and audit/security including any associated infrastructure changes.
• Troubleshooting incidents/problems, collecting logs, cross‑checking against known issues, and investigating common root causes (e.g., failed batches, infrastructure items such as connectivity to source, network issues).
• Knowledge Management: Create/update runbooks as needed.
• Governance: Monitor configuration changes to batches and infrastructure (cloud platform) and map them with proper documentation.
• Communication: Lead and act as a point of contact for the customer from off‑site, handling communication, escalation, issue isolation, and coordination with off‑site resources while setting expectations across stakeholders.
• Change Management: Align resources for on‑demand changes and coordinate with stakeholders as required.
• Request Management: Handle user requests—if the request is not runbook‑based, create a new knowledge base entry or update the runbook accordingly.
• Incident and problem management, root cause analysis, and proposing preventive measures such as enhancing monitoring or systematic changes as needed.

Skills

• Hands‑on experience with Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI/Tableau.
• Ability to read and write SQL and stored procedures.
• Experience in configuring, managing, and troubleshooting along with strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical information clearly and promote inclusiveness in small groups.

Experience / Education

• Requires a Bachelor’s degree in computer science or a related field plus 10+ years of hands‑on experience in configuring and managing AWS/Tableau and Databricks solutions.
• Experience with Databricks and Tableau environments is desired.

Job Complexity

• Requires extensive problem‑solving skills and the ability to research an issue, determine its root cause, and implement a resolution.
• Researches various sources such as Databricks/AWS/Tableau documentation to identify and resolve issues.
• Must prioritize issues and multi‑task effectively.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting