Data Centre Remote Technical Support Engineer

Jobgether; India; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work in Bangalore

Full-time opportunity

Exposure to enterprise tech

Professional development

Diverse teams collaboration

Job summary

Jobgether, on behalf of a partner company, is seeking a Data Centre Remote Technical Support Engineer based in India. You will join a technical support environment focused on maintaining reliable, high-performing data centre services for enterprise clients.

You will provide Level 2 remote technical support, diagnosing incidents and driving issues through to effective resolution. The role covers networking, storage, servers, virtualization, backup and security.

Qualifications

• Bachelor's degree or equivalent in IT or computing.
• Professional certifications in data centre technologies (e.g., CCNP Data Center, ONTAP).
• Experience in technical support and remote data centre support.
• Knowledge of networking: routing, switching, security, firewall.
• Experience with storage, backup, computing, server virtualization.
• VoIP knowledge is advantageous.
• Familiarity with vendor technologies such as Cisco, EMC, Dell, Avaya.
• Strong documentation & problem-solving skills.
• Excellent communication and customer-service orientation.
• Ability to collaborate with multiple teams.

Responsibilities

• Manage Level 2 remote technical support requests per processes and SLAs.
• Investigate, diagnose and resolve technical incidents using tools and data.
• Prioritize incidents, identify root causes and implement remedies.
• Provide service recovery and ensure accurate incident documentation.
• Monitor service delivery against SLAs and improve performance.
• Perform maintenance and update knowledge articles as needed.
• Maintain secure configuration information for assets.
• Coordinate repairs with vendors and stakeholders for efficient resolution.
• Communicate updates to clients and stakeholders via ticketing systems.
• Identify recurring problems and ensure detailed logging for follow-up.
• Apply specialist knowledge across supported data centre technologies.

Skills

Networking concepts

Server virtualization

Storage systems

Backup technologies

Security/firewall

VoIP knowledge

Technical documentation

Incident management

Customer service

Remote support

Education

Bachelor’s degree in Information Technology or related field

CCNP Data Center

ONTAP

Cisco certifications

NetApp certifications

EMC certifications

Tools

Cisco equipment

EMC storage

Dell hardware

Avaya systems

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Data Centre Remote Technical Support Engineer based in India.

This is an opportunity to join a technical support environment focused on maintaining reliable, high-performing data centre services for enterprise clients.

You will provide Level 2 remote technical support, diagnosing incidents and driving issues through to effective resolution.

The role covers a broad infrastructure landscape, including networking, storage, servers, virtualization, backup, security and related data centre technologies.

You will work closely with clients, vendors, carriers and internal technical teams to investigate problems and restore services efficiently.

Strong attention to SLAs, incident management, documentation and preventative action will be essential to your success.

The position offers exposure to enterprise technologies and complex technical environments while strengthening your troubleshooting and support expertise.

You will work in a collaborative, customer-focused setting where proactive problem solving and service quality are highly valued.

Accountabilities

• Manage Level 2 remote technical support requests, ensuring incidents and service requests are handled according to established processes, procedures and service-level agreements.
• Investigate, diagnose and resolve technical incidents using service assurance tools, monitoring platforms, technical documentation and performance data.
• Prioritize incidents appropriately, identify root causes, implement agreed remedies and preventative measures, and elevate unresolved issues to the relevant technical teams.
• Provide service recovery and ensure incidents are accurately documented, updated and closed in accordance with operational standards.
• Monitor service delivery against SLAs, maintain accurate service records and proactively identify opportunities to improve service performance.
• Perform agreed maintenance activities and use knowledge articles effectively during diagnosis and resolution, contributing updates when required.
• Maintain accurate and secure configuration information for configuration items, applying appropriate processes to protect infrastructure assets from unauthorized changes.
• Coordinate repairs, product requests and technical interventions with colleagues, vendors, carriers and other stakeholders to ensure efficient incident resolution.
• Provide clear and regular communication to clients and affected stakeholders while maintaining accurate updates across ticketing systems, portals and service management tools.
• Identify recurring problems and potential failures before or as they occur, ensuring incidents are logged with sufficient technical detail for effective investigation and follow-up.
• Apply specialist knowledge across supported data centre technologies and provide detailed technical guidance where required.

Requirements

• Bachelor’s degree or equivalent qualification in Information Technology, Computing or a related technical discipline.
• Professional-level certifications in data centre technologies are desirable, such as Cisco, NetApp or EMC certifications, including qualifications such as CCNP Data Center or ONTAP.
• Moderate-level professional experience in technical support, remote data centre support, incident diagnosis and troubleshooting.
• Hands-on knowledge of networking technologies, including routing, switching, distribution, core and access layers, as well as security and firewall environments.
• Experience with data centre infrastructure such as storage, backup, computing, server virtualization and related technologies.
• Working knowledge of call centre routing and Voice over IP technologies is advantageous.
• Familiarity with management agent concepts, redundancy concepts and remote console architectures within supported technical domains.
• Exposure to vendor technologies such as Cisco, EMC, Dell and Avaya.
• Strong understanding of technical documentation and the ability to interpret and apply technical procedures effectively.
• Excellent analytical, logical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
• Strong customer-service orientation, attention to detail and ability to remain organized while managing multiple incidents or priorities.
• Excellent spoken and written communication skills, with the ability to explain technical issues clearly to clients and stakeholders.
• Ability to collaborate effectively with colleagues, customers, vendors, carriers and other technical teams in a fast-paced support environment.

Benefits

• Hybrid working arrangement based in Bangalore, India.
• Full-time opportunity within a global technology services environment.
• Exposure to enterprise-scale data centre, networking, storage, security and infrastructure technologies.
• Opportunity to develop expertise in remote technical support, incident management and complex infrastructure troubleshooting.
• Collaboration with diverse technical teams, clients, vendors and infrastructure specialists.
• Professional development opportunities through exposure to multiple technologies and technical environments.
• Inclusive workplace culture that values diversity, collaboration and continuous learning.
• Opportunity to build experience with industry-recognized data centre technologies and certifications.
• Equal opportunity environment with a commitment to fair and inclusive employment practices.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.