Data Center Services Manager

Fujitsu; Bengaluru Urban; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Fujitsu seeks a Data Center Services Manager to lead global delivery across multiple locations, focusing on standardized processes, automation, and AI-driven delivery. You will drive operational excellence and governance while coordinating cross-functional teams to meet service levels.

The role emphasizes matrix leadership, stakeholder collaboration, and continuous improvement in a complex, global environment with a focus on responsible and sustainable delivery practices.

Qualifications

• Oversees cross-functional teams and delivery across locations.
• 8+ years in IT leadership or management roles.
• Significant experience in managed services operations and delivery excellence.
• Preferred ITIL/PM/Agile certifications.

Responsibilities

• Execute globally defined sub-capability strategy and operating standards.
• Manage teams across multiple locations in a matrix structure.
• Provide guidance and support to global and local team members.
• Oversee planning, execution and delivery within the managed area/service.
• Drive continuous improvement and standardization across all services.
• Identify opportunities for business growth and improved market competitiveness.
• Establish and oversee management reporting and change-control processes.
• Drive Agile adoption within the managed area or team.
• Ensure compliance with regulations and ESG principles.
• Manage budgets and financial targets within sub-capability frameworks.

Skills

Leadership

Stakeholder mgmt

ITIL

Agile

Data Center Ops

Education

ITIL Certification

PM Certification

Agile Certification

Tools

Monitoring Tools

Storage/Backup Tools

Job description

Job Location: Pune, Lodz, Noida, Chennai, Hyderabad, Bangalore, Taguig City, Cebu City, Katowice, Taguig City

Location Flexibility: Multiple Locations Globally

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

FJ Level - 12 / 13

Area/Tower: Database

Purpose

The Data Center Services Manager is an execution-focused leadership role and at a level below the L3 Global Sub-Capability Head, Head of Data Center Services. The role contributes to the transformation of the Global Delivery Unit into the Future Mode of Operation (FMO), supporting large-scale adoption of automation, follow-the-sun delivery, AI techniques, and a one-standard approach across Global Delivery Centers, while ensuring quality and competitiveness.

The Data Center Services Manager is a global role with accountability across multiple locations, operating in a highly matrixed environment with strong cross-functional and cross-regional stakeholder management.

The Data Center Services Manager will be responsible for operationalizing and executing globally defined sub-capability strategies within the Data Center Services’ managed area / service and team. This includes optimizing service delivery, operational performance, and delivery execution across locations within the agreed global framework defined by L3 leadership. While global strategy ownership remains with the Head of Data Center Services, decision authority of the Data Center Services Manager is focused on operational execution, prioritization, and delivery governance.

Key Objectives

• Execute and operationalize the globally defined sub-capability strategy and operating standards for the managed area / service and team within Data Center Services of CIIM, aligned with the HIT&DWP Service Line strategy.


• Manage teams across multiple locations, working through matrixed structures and collaborating closely with local leaders and global stakeholders.


• Provide guidance and support to global and local team members, fostering continuous learning, inclusion, and performance excellence.


• Ensure effective and efficient delivery within the Data Center Services’ managed area / service and team by updating of career pathways to build skills and knowledge of each team member.


• Oversee the planning, execution, and delivery of services within the managed area / service and team, ensuring quality, efficiency, and scalability.


• Drive continuous improvement and standardization across all managed services or teams, aligned with expected outcomes such as standardization, effectiveness, efficiency, and roadmap delivery.


• Identify opportunities for business growth and improved market competitiveness, tailored to the market context of managed area / service.


• Establish and oversee management reporting, review, and change-control processes.


• Drive the adoption and effective use of Agile practices within the managed area / service or team.


• Ensure compliance with industry regulations, organisational and GDU policies, and incorporate ESG (Environmental, Social, and Governance) principles.


• Drive financial targets for the managed area / service and team of Data Center Services, operating within budgets and financial frameworks defined at sub-capability level.


• Participate in the pre-sales process at local execution level, including cost-model development and approvals.


• Continuously monitor and analyse market trends affecting the managed area / service and team to identify opportunities and challenges.

Qualifications (Education, Experience, Certifications)

• Experience: Several years (at least 8) in the IT industry, and in a leadership or management role.


• Significant experience in managed services operations, with a track record of implementing standardized processes and delivery excellence.


• Industry Knowledge: Deep understanding of the Data Center Services’ related industry (Storage and Back-up, Databases, Monitoring and Tools), including the latest trends, challenges, and opportunities.


• Certifications: preferred, but non-mandatory certifications, i.e. ITIL, PM, Agile

Competencies / Capabilities (Skills, Knowledge, And Proficiency)

• Operational Excellence: Knowledge of operational best practices in the Data Center Services, including process improvement, quality management, resource optimization, and performance metrics.


• Strategic and Commercial Acumen: Ability to support and execute strategic plans for Data Center Services’ growth, improve service delivery, increase client satisfaction, and align operational goals with organizational strategy.


• Financial Acumen: Understanding of financial management principles, strong experience in budgeting, forecasting, and financial analysis. Ability to manage the profitability of managed area / service or team.


• Leadership and Team Management: Proven ability to lead, motivate, and develop high-performing teams. Strong decision-making and problem-solving skills.


• Client Relationship Management: Experience in managing client relationships, understanding client needs, and delivering high-quality service.


• Communication and Collaboration: Strong verbal and written communication skills, with the ability to effectively engage with clients, team members, senior management, and diverse stakeholders. Demonstrated ability to foster collaboration and teamwork across multiple locations and contexts.


• Adaptability: Ability to adjust to rapidly changing environments while applying a problem-solving mindset to address people challenge.


• Global and Cultural Awareness: Experience working in a global environment, managing multicultural and cross-functional teams across several locations, collaborating with international clients, demonstrating strong cultural intelligence.


• Availability: Willingness to travel and work across time zones, as required

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.