Data Analyst Job in Mumbai At Etraveli Group – Apply now

Etraveli Group; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Etraveli Group is seeking an inquisitive Data Analyst to join their Customer Services team in Mumbai, India. In this role, you will be responsible for data reporting, dashboarding, and generating performance insights to enhance customer experiences globally.

The ideal candidate will have 3-5 years of experience in data analytics and strong expertise in SQL, Excel, and BI tools. Join Etraveli Group for a chance to impact customer experience at scale while collaborating with international teams.

Qualifications

• 3-5 years of experience in data reporting or analytics roles.
• Minimum of 2 years of hands-on experience with SQL.
• Strong proficiency in Excel / Google Sheets with advanced functions.

Responsibilities

• Support reporting of customer service performance and KPIs.
• Build and maintain productivity dashboards.
• Develop dashboards to track operational performance.

Skills

Data reporting

SQL

Excel / Google Sheets

BI tools (Tableau, Power BI, etc.)

Analytical skills

Communication skills

Tools

SQL

Excel

Tableau

Power BI

Job description

Data Analyst Role Overview

We are looking for an inquisitive Data Analyst to join the Customer Services team.

In this role, you will drive data reporting, dashboarding, and performance insights, helping improve customer experience through data-driven decision-making across global teams.

About Etraveli Group

Etraveli Group is a leading global flight technology provider, connecting millions of travelers with flight options worldwide.

The company partners with major platforms like Booking.com, Google Flights, Skyscanner, and Kayak, offering seamless booking experiences, fintech solutions, and AI-powered travel services.

With a global presence and over 3,000 professionals, Etraveli Group is at the forefront of innovation in the travel tech space.

Key Responsibilities

• Support reporting of customer service performance and KPIs
• Build and maintain productivity dashboards (daily/weekly/monthly)
• Develop dashboards to track operational performance and insights
• Use SQL to extract and prepare data for reporting
• Collaborate with stakeholders to understand and deliver data requirements
• Manage and maintain large datasets for analysis

Data Analyst Role Requirements

• 3–5 years of experience in data reporting or analytics roles
• Minimum 2 years of hands‑on experience with SQL
• Strong proficiency in Excel / Google Sheets (Pivot Tables, VLOOKUP, SUMIFS, etc.)
• Experience with BI tools (Tableau, Power BI, Qlik, Data Studio, etc.)
• Ability to work with large and complex datasets
• Strong analytical and communication skills

Good to Have For Data Analyst Role

• Experience with QlikView / Qlik Sense
• Background in BPO or customer service analytics
• Experience working in fast‑paced, dynamic environments

Why Join Etraveli Group?

• Work with a global leader in travel technology
• Collaborate with international teams and stakeholders
• Be part of a fast‑growing, innovation‑driven environment
• Opportunity to make an impact on customer experience at scale