Data Analyst – Customer Experience | Novotreeminds | Mumbai

Novotreeminds; Mumbai; Presencial; INR 600.000 - 1.100.000; Jornada completa

Descripción de la vacante

Novotreeminds in Mumbai seeks a Data Analyst – Customer Experience to own end-to-end customer journey analytics, data exploration, and predictive modeling using SQL, Python, and PySpark.

You will build executive dashboards in Power BI and Tableau, collaborate with product and client analytics teams, and ensure data quality while delivering actionable insights to improve retention and satisfaction.

Formación

• 2–4 years of hands-on data analysis experience
• Domain experience in Banking/Financial Services/Insurance (BFSI)
• Strong SQL/Python/PySpark for data manipulation and EDA
• Proficiency with Excel, Power BI, Tableau for visualization

Responsabilidades

• Analyze customer lifecycles, service touchpoints, and product interactions to identify opportunities for experience improvement.
• Perform data exploration on BFSI datasets to uncover behavioral trends and insights.
• Design and implement data-driven analytical solutions using advanced statistical models.
• Write optimized SQL/Python/PySpark code and build data pipelines for ETL and analysis.
• Create intuitive dashboards and reports in Power BI, Tableau, and Excel for executives.
• Collaborate with product teams, customer success, and leadership in planning cycles.
• Investigate data quality issues and maintain documentation and data dictionaries.
• Maintain comprehensive analytical project reports and query repositories.

Conocimientos

SQL

Python

PySpark

Power BI

Tableau

Excel

BFSI domain

Communication

Educación

Bachelor’s or Master’s degree in Computer Science, Statistics, Economics, Data Science or related quantitative discipline

Herramientas

Power BI

Tableau

Excel

Descripción del empleo

Position Summary

Driving advanced customer experience analytics, journey optimization, and data-driven decision making in Mumbai, Novotreeminds is actively seeking an accomplished Data Analyst – Customer Experience for a permanent full-time professional engagement. In this vital analytics role, you will analyze customer lifecycles, service touchpoints, and product interactions within the BFSI domain to uncover actionable insights, design analytical solutions, and influence strategic business outcomes. Bringing 2 to 4 years of progressive professional experience in data analysis from Tier 1 institutions, you will empower financial services operations to achieve uncompromised customer satisfaction, retention, and operational excellence. This prestigious career opportunity offers competitive remuneration, high technical visibility, and professional growth within a premier international talent acquisition and recruitment enterprise.

Detailed Job Description

As a Data Analyst – Customer Experience supporting Novotreeminds in Mumbai, you will take full operational, tactical, and technical ownership of customer journey analysis, data exploration, predictive modeling, and dashboard creation. Your day-to-day responsibilities include diving deep into complex BFSI customer datasets utilizing SQL, Python, and PySpark, building analytical solutions, and presenting business insights via Power BI, Tableau, and Microsoft Excel. You will operate in a collaborative enterprise analytics environment while partnering closely with banking stakeholders, product teams, and client analytics squads.

Key Responsibilities

• Analyze complex customer lifecycles, service touchpoints, and product interactions to identify actionable opportunities for experience improvement.
• Conduct deep data exploration across large-scale BFSI datasets to uncover behavioral trends, usage patterns, and strategic insights.
• Design, develop, and implement robust data-driven analytical solutions tailored to evolving business needs using advanced statistical models.
• Write highly optimized SQL queries, Python scripts, and PySpark data pipelines for data extraction, transformation, and analysis.
• Build and maintain intuitive executive dashboards and visual reports utilizing Microsoft Power BI, Tableau, and Microsoft Excel.
• Collaborate closely with product managers, customer success squads, and executive leadership during strategic planning cycles.
• Investigate, diagnose, and resolve data quality anomalies, pipeline discrepancies, and analytical reporting errors promptly.
• Maintain meticulous technical documentation, data dictionary records, query repositories, and analytical project reports.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Computer Science, Statistics, Economics, Data Science, or related quantitative discipline from a Tier 1 institution.
• Minimum of 2 to 4 years of progressive professional hands‑on experience in data analysis, customer analytics, or business intelligence.
• Mandatory domain experience working within the Banking, Financial Services, and Insurance (BFSI) sector.
• Strong, demonstrable operational expertise in SQL, Python, and PySpark for data manipulation and exploratory data analysis.
• Comprehensive working knowledge and practical proficiency in Microsoft Excel, Power BI, and Tableau data visualization tools.
• Solid practical grasp of customer journey mapping, cohort analysis, churn modeling, and segmentation methodologies.
• Exceptional analytical problem-solving aptitude, statistical intuition, and professional communication capabilities.
• Mandatory legal work authorization and physical availability for professional operations in Mumbai, India.

Nice‑to‑Have Skills

• Advanced certifications in data analytics, cloud data warehousing (Snowflake, BigQuery), or business intelligence platforms.
• Prior professional working experience in top‑tier commercial banks, fintech unicorns, or premier analytics consulting firms.
• Hands‑on familiarity with machine learning libraries (Scikit‑Learn, Pandas, NumPy) for predictive customer modeling.
• Experience utilizing enterprise agile project management tools (Jira, Confluence) and version control systems (Git).
• Exposure to big data ecosystems and cloud‑native analytics architectures.

Contract & Compensation

Salary/Rate: Market Competitive / Enterprise Analytics Package

Contract Duration: Permanent / Full‑Time Engagement (Mumbai, India)