Reporting Analyst

IntouchCX; Hyderabad; On-site; INR 350,000 - 700,000; Full time

Job summary

IntouchCX is seeking a Reporting Analyst for our Hyderabad, India operations. You will handle real-time reporting and diagnose trends in key performance metrics, while generating weekly and daily KPI reports.

The role requires leadership experience, strong MS Word/Excel/Google Docs skills, and a high level of data accuracy. You will collaborate with Operational Leaders and Program Leadership, ensuring data integrity and actionable insights in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• Experience in leadership and supervisory role.
• Advanced knowledge of MS Word, Excel and Google Docs.
• Proficiency with formulas and pivot tables.
• Excellent communication skills and data entry accuracy.
• Willingness to adapt to learning various software programs.

Responsibilities

• Be responsible for real-time reporting and diagnosing trends in KPI metrics.
• Generate weekly and daily KPI reports.
• Ensure employee data is current and accurate for assigned program.
• Work in partnership with Operational Leaders and Program Leadership.

Skills

MS Word

Excel

Google Docs

Pivot Tables

Data Entry

Analytics

Communication

Problem Solving

Leadership

Education

High School Diploma or equivalent

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…

• Be responsible for real-time reporting and diagnosing trends in key performance metrics
• Generate weekly and daily KPI reports
• Ensure employee data is current and accurate for assigned program
• Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…

• High School Diploma or equivalent is required
• Experience in leadership and working in a supervisory role
• Advanced knowledge of MS Word, Excel and Google Docs
• Proficiency with formulas and pivot tables
• Excellent communication skills
• Ability to enter data with a high level of accuracy
• Adaptability to learn a variety of software programs (such as Javascript)
• Strong analytical and problem solving skills
• Flexibility to work evenings and weekends if needed