Data Analyst

Virtusa; Chennai District; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Virtusa in Chennai, India is seeking a senior BI/IT Operations analyst to drive governance, KPI tracking, and executive reporting across IT infrastructure. You will partner with leadership, service owners, vendors and the PMO to ensure service health and continuous improvement.

The role requires hands-on Power BI, ServiceNow, SQL, data warehousing and data modelling expertise, plus ETL, DAX and Jira. Strong stakeholder management and executive storytelling are essential.

Qualifications

• 10+ years in Business Analysis / IT Operations / governance reporting.
• Experience across service desk, network, server, cloud, database, storage and backup.
• Proven experience with scorecards, KPI/KRA frameworks and leadership reporting.
• ITIL/ITSM knowledge including incident, problem, change and SLA.
• Expertise in Power BI, SQL, DAX, ServiceNow, Excel, Jira.

Responsibilities

• Support IT Infrastructure & Operations through governance and KPI tracking.
• Prepare executive presentations and governance packs.
• Manage scorecards, dashboards and performance reviews.
• Collaborate with leadership, service owners, vendors and PMO.
• Drive reporting automation and data quality.
• Analyze incidents, SLAs, and trends for insights.

Skills

IT governance

KPI/KRA tracking

Power BI

ServiceNow

SQL

DAX

ETL

Data warehousing

Data modelling

Jira

Excel

Dashboards

Executive storytelling

Stakeholder management

Agile

Reporting automation

Tools

ServiceNow

Power BI

Power Query

Jira

Excel

Job description

Job Requirements

• Support IT Infrastructure & Operations through service governance, scorecards, KPI/KRA tracking, dashboards, management reviews and continuous improvement. Partner with leadership, service owners, vendors and PMO

The Role and Core Accountabilities:

• Support IT Infrastructure & Operations through service governance, scorecards, KPI/KRA tracking, dashboards, management reviews and continuous improvement. Partner with leadership, service owners, vendors and PMO

Mandatory Skills

• Drive IT Infrastructure & Operations governance, review forums, performance tracking and action follow-up.
• Manage scorecards, KPI/KRA, service health, SLA, delivery performance, risks, compliance and improvement opportunities.
• Strong hands-on ServiceNow and Power BI, including dashboard creation, Power Query, data visualization, metric reporting and executive storytelling.
• Advanced SQL: complex queries, joins, aggregations, subqueries, data extraction, manipulation and validation.
• ETL, data warehousing, staging and dimensional architecture knowledge.
• Strong data modelling: star/snowflake, normalization and fact/dimension relationships.
• Advanced DAX: custom measures, calculated columns and analytical expressions.
• Power BI workspace lifecycle, deployment pipelines, RLS/OLS security and governance controls.
• Analyze incidents, SLAs, backlog, productivity, compliance and trends for actionable insights
• Prepare executive presentations, governance packs, service review packs, scorecards and business review documents.
• Working knowledge of Agile and Jira for demand, backlog, workflow and reporting.
• Strong requirements gathering, process mapping, documentation, analytical and stakeholder management skills.
• Drive reporting automation, data quality, standardization, service visibility.

Mandatory Experience

• Minimum 10 years overall experience in Business Analysis, IT Operations, Service Governance, PMO/Governance Reporting or related roles.
• Strong IT Infrastructure & Operations experience across service desk, network, server, cloud, database, storage and backup.
• Proven experience with scorecards, KPI/KRA frameworks, governance dashboards and leadership reporting.
• Strong ITIL/ITSM knowledge covering incident, problem, change, request, SLA and service performance management.
• Strong expertise in Power BI, SQL, DAX, ServiceNow, Excel, PowerPoint and Jira.

Preferred SKills

• Exposure to AI-enabled analytics, report automation, data insights and Copilot/ChatGPT for DAX/SQL and reporting efficiency.
• Ability to structure ambiguous business problems into analytical questions, validate data and present trends/improvement opportunities to senior stakeholders.

Work Experience

10-15Years