CXQO Associate, CXQO

Amazon Web Services (AWS); Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading cloud services provider in Hyderabad is looking for a CXQO Associate to perform data collection tasks and adhere to established SOPs. The ideal candidate will have a Bachelor's degree and is fluent in English, with preferred knowledge of Microsoft Office and Hindi. This full-time position involves supporting Amazon's innovative customer services solutions and requires flexibility in scheduling.

Qualifications

• Bachelor's degree is required.
• Must speak, write, and read fluently in English.
• Knowledge of Microsoft Office is preferred.

Responsibilities

• Perform data collection tasks related to Amazon devices.
• Execute daily tasks adhering to SOPs.
• Participate in process improvement initiatives.
• Collaborate with team manager on delays due to technical issues.
• Report issues to the development team as needed.
• Maintain confidentiality and follow Amazon policies.

Skills

Fluent English

Knowledge of Microsoft Office products

Fluent Hindi

Education

Bachelor's degree

Job description

Join to apply for the CXQO Associate, CXQO role at Amazon Web Services (AWS).

Description

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day‑to‑day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real‑world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas, fresh perspectives and passionate voices our teams bring to everything we do. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Amazon accommodations page for more information.

Amazon Physical Stores

Amazon Physical Stores is more start‑up than big‑company, a group of entrepreneurial, perceptive and creative leaders with innovation at our core. We’re pushing the state of the art in helping customers shop in engaging, fast and safe ways. To date we’ve created stores that let you use an app to enter, take what you want from our fresh selection and go (Amazon Go); a smart shopping cart that uses computer vision algorithms and sensor fusion to let you skip the checkout line (Amazon Dash Cart); and contactless services that let you pay, enter or identify yourself (Amazon One). CXQO Machine Learning Data Operations associates support the backend non‑technical operation of Amazon Go Stores.

Key job responsibilities

• Perform data collection tasks related to an Amazon device, application, or service.
• Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
• Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
• Partner with your team manager when your work is delayed or blocked due to technical issues.
• Report issues with tools and software to the development team when necessary.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

About The Team

Diverse Experiences. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in this job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English

Preferred Qualifications

• Knowledge of Microsoft Office products and applications
• Speak, write, and read fluently in Hindi
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology and Customer Service

Industries

IT Services and IT Consulting

Company - Amazon Dev Center India - Hyderabad

Job ID: A3153131