CX - Strategy and Business Ops. OPEX

Hewlett Packard Enterprise; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Hewlett Packard Enterprise is seeking an entry-level back-office operations professional for an onsite role. You will review backlogs, manage service orders, and coordinate with global contracts teams to ensure timely delivery within SLA.

The ideal candidate holds a first level university degree or equivalent, with 2–4 years in back-office operations, and strong communication and organizational skills. SAP/SFDC and MS Office familiarity are advantageous.

Qualifications

• First level university degree or equivalent experience required.
• Graduate with 2-4 years of experience in back-office operations.
• Install base process.

Responsibilities

• Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement).
• Maintain accurate order tracking files.
• Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics).
• Support global & theatre contracts team whenever required.
• Recommend and implement procedures to improve process practices, techniques & efficiency.
• Assist in quality checks whenever required.

Skills

Communication skills

Microsoft Office

SAP

SFDC

Interpersonal skills

Organisational skills

Attention to detail

Reliability

Deadline orientation

Education

First level university degree or equivalent

Tools

Microsoft Office

Job description

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

What you’ll do:

Responsibilities

Job duties include:

• Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
• Maintain accurate order tracking files
• Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
• Support global & theatre contracts team whenever required
• Recommend and implement procedures to improve process practices, techniques & efficiency
• Assist in quality checks whenever required

Technical Competencies Required

• Experience in service agreement and/or order administration will be an advantage
• Good oral and written communication skills
• Literacy in various PC applications & Microsoft office tools is a must
• Experience in SAP & SFDC will be a clear benefit

What You Need To Bring

Education and Experience Required:

• First level university degree or equivalent experience required.
• Graduate with 2-4 years of experience in back-office operations.
• Install base process

Knowledge And Skills

• Skills Required:
• Good interpersonal skills
• Good organisational skills
• Attention to detail
• Reliable
• Ability to consistently meet deadlines
• Flexibility (should be willing to work extra hours/weekends during quarter ends)
• Ability to adapt to change
• Ability to perform repetitive tasks of high volumes with high quality output
• Ability to work independently and as part of a team

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#networking

Job Level

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.