Customer Support Specialist

Triveni Global Software Services LLP; Surat; On-site; INR 240,000 - 480,000; Full time

Job summary

Triveni Global Software Services LLP in Surat, Gujarat, is seeking a Customer Support Specialist. You will be the first point of contact for customers via chat, email, and phone, troubleshooting issues and guiding users to optimize the platform.

We value strong English communication, problem-solving, organizational skills, and a collaborative, self-motivated attitude. Familiarity with Zendesk or similar tools is a plus.

Qualifications

• Strong English communication, written and verbal.
• Problem-solving, organizational, and technical aptitude.
• Proactive, empathetic, self-motivated, and team-oriented.
• Familiarity with supply chain software or tools like Zendesk.

Responsibilities

• Customer Support: Address inquiries, resolve technical issues, and guide users in platform navigation.
• Product Expertise: Gain in-depth knowledge of the platform and relay customer feedback to improve features.
• Problem Solving: Troubleshoot issues, advocate for customer needs, and elevate complex cases.
• Continuous Improvement: Create knowledge base resources and enhance support processes.

Skills

Strong English communication

Problem-solving

Organizational skills

Technical aptitude

Empathetic

Team orientation

Self-motivated

Tools

Zendesk

Job description

Be part of a fast-growing team where your skills in Customer Support Specialist make a real impact. Work on cutting-edge projects, learn continuously, and accelerate your career with hands-on experience.

Customer Support Specialist

As a Customer Support Specialist, you’ll be the first point of contact for customer inquiries via chat, email, and phone. Your role includes troubleshooting, providing guidance, and ensuring clients optimize their use of our platform.

Responsibility

• Customer Support: Address inquiries, resolve technical issues, and guide users in platform navigation.
• Product Expertise: Gain in-depth knowledge of the platform and relay customer feedback to improve features.
• Problem Solving: Troubleshoot issues, advocate for customer needs, and elevate complex cases.
• Continuous Improvement: Create knowledge base resources and enhance support processes.

Required Skills

• Strong English communication written and verbal.
• Problem-solving, organizational, and technical aptitude.
• Proactive, empathetic, self-motivated, and team-oriented.
• Familiarity with supply chain software or tools like Zendesk.

Core Values

An applicant must be a strong fit with Triveni’s core values:

Honesty, integrity, and fairness

Respect for individual ability, creativity, and diversity

Teamwork and open communication

Passion and commitment

Enjoyment of work and life

Know About Us!

Be a part of the values-driven community that empowers you to grow and celebrates your whole self.

We’re looking for people who are as enthusiastic as we are about helping to create software products that will solve our clients’ big and small challenges.