CUSTOMER SUPPORT SPECIALIST

Vrinda International; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Vrinda International in Mumbai is seeking a dedicated Customer Support Specialist to join our IT Services team, focusing on healthcare administration and revenue cycles. You will act as a liaison between patients, providers, and internal systems to ensure efficient operations in the US healthcare ecosystem.

You will resolve complex inquiries with empathy and precision, contribute to claims processing and RCM workflows, and uphold compliance standards while delivering high-quality customer

Qualifications

• Proven experience in Medical Billing, Claims Processing, and Patient/Provider Support functions.
• Understanding of Revenue Cycle Management (RCM) principles.
• Strong verbal and written communication abilities with a proactive approach to query resolution.

Responsibilities

• Manage and process medical billing inquiries while ensuring accuracy in claims submission and adjudication.
• Provide comprehensive support to patients and healthcare providers regarding account status and service details.
• Oversee components of Revenue Cycle Management (RCM) to maintain financial integrity and operational flow.
• Utilize strong verbal and written communication skills to address customer queries and deliver effective problem-solving strategies.
• Navigate US healthcare compliance standards while delivering high-quality customer service interactions.

Skills

Medical Billing

Claims Processing

Patient/Provider Support

Communication Skills

Revenue Cycle Management

Job description

Job Description

Summary

We are seeking a dedicated Customer Support Specialist to join our IT Services team, focusing on the vital intersection of technology and healthcare administration. In this role, you will serve as a critical liaison between patients, providers, and our internal systems, ensuring seamless operations within the US healthcare ecosystem. Your expertise will directly contribute to the efficiency of revenue cycles and the overall satisfaction of our stakeholders by resolving complex inquiries with precision and empathy.

Responsibilities

• Manage and process medical billing inquiries while ensuring accuracy in claims submission and adjudication.
  
• Provide comprehensive support to both patients and healthcare providers regarding account status and service details.
  
• Oversee key components of Revenue Cycle Management (RCM) to maintain financial integrity and operational flow.
  
• Utilize strong verbal and written communication skills to address customer queries and deliver effective problem-solving strategies.
  
• Navigate US healthcare compliance standards while delivering high-quality customer service interactions.
  

Requirements

Requirements:

• Possess 1 to 3 years of professional experience within the IT Services or healthcare administration sectors.
  
• Demonstrate proven proficiency in Medical Billing, Claims Processing, and Patient/Provider Support functions.
  
• Exhibit a solid understanding of Revenue Cycle Management (RCM) principles and US Healthcare Customer Support protocols.
  
• Display exceptional verbal and written communication abilities alongside a proactive approach to customer query resolution.