Customer Support Specialist

Jade Global; Maharashtra; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Jade Global in India is seeking a Customer Support Engineer with mandatory JavaScript knowledge to assist customers by analyzing issues and delivering solutions. The role requires understanding ERP concepts and REST API integration.

The candidate will work on end-to-end issue resolution, write clean code, and collaborate with product and support teams to ensure high customer satisfaction.

Qualifikationen

• 2–4 years of professional experience in JavaScript development and support.
• Experience with REST APIs and JSON.
• Understanding of ERP concepts such as AP and SO.
• Ability to translate customer business processes into system requirements.
• Strong analytical, debugging, and problem-solving skills.

Aufgaben

• Handle customer-reported issues from initial investigation through resolution.
• Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
• Communicate clearly with customers regarding issue status, findings, and expected resolution.
• Integrate front-end applications with RESTful APIs and backend services.
• Write clean, maintainable, and well-documented code following best practices.
• Collaborate with cross-functional teams to support customer needs.

Kenntnisse

JavaScript

REST APIs

JSON

Analytical skills

Communication

Jobbeschreibung

Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)

ERP / Functional Knowledge

• Understanding of ERP concepts such as AP and SO


• Ability to understand customer business processes and translate them into system requirements.


• Basic understanding of SQL/database concepts would be a plus

Customer Support

• Handle customer-reported issues from initial investigation through resolution.


• Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.


• Communicate clearly with customers regarding issue status, findings, and expected resolution.


• Integrate front-end applications with RESTful APIs and backend services.


• Write clean, maintainable, and well-documented code following best practices.


• 2–4 years of professional experience in JavaScript development & Support.


• Experience working with REST APIs and JSON.


• Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)


• Strong analytical, debugging, and problem-solving skills.


• Good communication and collaboration skills.