Customer Support Specialist

Artech L.L.C.; Bengaluru; On-site; INR 315,000 - 385,000; Full time

Job summary

Artech L.L.C. is hiring for an IT Service Desk / Technical Support Associate to join operations in Bangalore and Hyderabad. The role requires 6 months of experience, immediate to 15 days notice, and 5 days work-from-office with rotational shifts.

Candidates should have an engineering or technical degree (BCA/B.Sc/BE/B.Tech or related) and a solid foundation in IT basics, networking (LAN/WAN, VPN), and excellent English communication to handle international voice processes and customer support.

Qualifications

• Experience in international voice process or customer support.
• Technical background is mandatory.
• Excellent English communication is mandatory.
• Basic IT troubleshooting skills.
• Networking basics LAN/WAN, VPN.
• Degree: BCA, B.Sc, BE, B.Tech or related technical field.

Skills

International Voice Process / Customer

Technical background

Excellent English communication

Basic IT troubleshooting

Networking basics LAN/WAN, VPN

Education

BCA / B.Sc / BE / B.Tech / Relevant technical degree

Job description

HIRING | IT Service Desk / Technical Support Associate Bangalore | Hyderabad | 5 Days WFO Experience: Minimum 6 Months Immediate to 15 Days | Rotational Shifts Bangalore | 5 Days WFO 3.5 LPA Fixed Hyderabad | 5 Days WFO 3 LPA Fixed

Must Have:

• International Voice Process / Customer Support experience
• Mandatory Technical background
• Mandatory Excellent English communication
• Basic IT troubleshooting
• Networking basics LAN/WAN, VPN
• BCA / B.Sc / BE / B.Tech / Relevant Technical Degree