Customer Support Representative (Remote)
R u The 1
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Benefits offered by this job
Job summary
Qualifications
- Excellente maîtrise de l'anglais écrit et parlé.
- Attitude axée sur le client avec patience et empathie.
- Capacité à travailler de manière autonome et en équipe.
Responsibilities
- Couverture de support à temps plein avec shifts rotatifs.
- Répondre aux requêtes des clients par email, chat, téléphone.
- Collaborer avec l'équipe pour partager le feedback des utilisateurs.
Skills
Job description
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Work from anywhere | Full-time | Startup Culture
About R u The 1
We're on a mission to reshape the trading experience—simpler, smarter, and more human. As we expand, we're looking for people who love helping others, thrive in fast-paced environments, and are excited to be part of something early-stage and impactful.
The Role
We’re hiring a Customer Support Specialist to become a core part of our client success team. You’ll be the first point of contact for our users—solving problems, building trust, and delivering support that feels personal, not robotic.
Your Day-to-Day
- Full-time support coverage, later on rotating morning/evening shifts (UK time)
- Responding to client queries via Email, Chat, Phone, Discord and Social Media
- Troubleshooting, resolving, and explaining issues clearly and effectively
- Collaborating with the team to share user feedback and improve clients' experience
What You Bring
- A customer-obsessed attitude with patience and empathy
- Excellent written and spoken English
- Strong communication, organization, and critical thinking skills
- The ability to thrive both independently and in a team
- Experience in Forex trading or financial markets is an advantage
What We Offer
- A fully remote, fast-paced startup environment
- Supportive leadership and an open feedback culture
- Opportunities to grow as we scale
- Respect, transparency, and a voice in what we build
Even if this role isn’t the perfect fit for you, we’d love to stay in touch!
Follow us on LinkedIn to stay updated on our latest job opportunities, marketing trends, and industry insights. Join our growing community today!
Interested?
Interested? Send your CV or LinkedIn profile to: careers@RuThe1.com
- Seniority levelEntry level
- Employment typeFull-time
- IndustriesEducation
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