Customer Support Representative | International BPO

Talent Acquaintance; Jaipur; Vor Ort; INR 240.000 - 360.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Jaipur, India is seeking a capable Technical Support Specialist to assist customers via phone, email, and chat. You will diagnose and resolve complex issues, build product knowledge, and collaborate with teams to improve service quality.

The role requires strong technical grounding, excellent communication, and the ability to multitask in a fast-paced environment. Prior international BPO experience is preferred and the applicant should be prepared for on-site work in

Qualifikationen

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Able to multitask in a fast-paced environment.
• Proficient with computer applications and software.
• Strong analytical and troubleshooting abilities.
• Experience in international BPO is preferred.

Aufgaben

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Identify and escalate potential issues to senior management when needed.
• Continuously update knowledge base articles to ensure accuracy.

Kenntnisse

Technical knowhow

Communication skills

Problem solving

Multitasking

Computer proficiency

Analytical skills

Jobbeschreibung

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.