Customer Support (Inbound Process/Chat Process)

Attitude Tally Academy; Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

Attitude Tally Academy is hiring for Customer Support (Inbound Process/Chat Process) in Delhi. You will handle inbound calls and live chat queries, resolve concerns related to products/services/accounts, and provide accurate information within SLA.

Maintain records, escalate issues when needed, and aim for high customer satisfaction and quality standards. Training and onboarding will be provided; ensure compliance with company policies.

Qualifications

• Experience in customer support is preferred.

Responsibilities

• Handle inbound customer calls and live chat queries professionally
• Resolve customer concerns related to products, services, or accounts
• Provide accurate information and appropriate solutions within SLA
• Maintain customer records and update information in the system
• Escalate complex issues to the concerned team when required
• Ensure high levels of customer satisfaction and quality standards

Skills

Inbound calls

Live chat

Customer service

Job description

Customer Support (Inbound Process/Chat Process)

Handle inbound customer calls and live chat queries professionally
Resolve customer concerns related to products, services, or accounts
Provide accurate information and appropriate solutions within SLA
Maintain customer records and update information in the system
Escalate complex issues to the concerned team when required
Ensure high levels of customer satisfaction and quality standards

RNFI Services Pvt. Ltd. is a leading fintech company providing digital financial services across India.The company offers solutions such as AEPS, money transfer, bill payments, and micro-ATM services.RNFI empowers retailers and customers through secure, technology-driven platforms.Its mission is to promote financial inclusion and easy access to banking services nationwide

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