Customer Support Executive - Banking and Finance Process

The Elitejob; India; Hybrid; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Health insurance and wellness benefits

Comprehensive training and career development programs

Paid time off, including holidays and sick leave

Job summary

A leading financial services firm is seeking a Customer Support Executive to provide outstanding service experiences. The ideal candidate will resolve inquiries and assist with banking transactions. Required qualifications include a Bachelor's degree in a relevant field and strong communication skills. This position offers competitive salary, training programs, and flexible working hours, including remote options.

Qualifications

• Freshers with excellent communication and passion for financial services are encouraged to apply.
• 0–3 years of experience in customer service, preferably within the banking or financial services industry.

Responsibilities

• Handle inbound and outbound customer queries related to banking products.
• Ensure timely resolution of customer concerns while maintaining satisfaction.
• Maintain accurate records of interactions and transactions using CRM tools.

Skills

Excellent verbal and written communication skills in English

Strong interpersonal skills

Analytical and problem-solving abilities

Customer-first attitude

Education

Bachelor's degree in Commerce, Finance, Business Administration, or related field

Tools

MS Office tools

CRM systems

Job description

Job Summary:

MNC JOBS INFO is seeking a dynamic and customer-focused Customer Support Executive to join our high-performing team within the Banking and Finance Process vertical. The ideal candidate will play a crucial role in delivering outstanding service experiences to clients by resolving inquiries, processing transactions, and providing guidance on financial products. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer queries via phone, email, and chat related to banking and financial products.

• Assist clients with account-related inquiries, loan applications, card issues, and online banking support.

• Ensure timely and effective resolution of customer concerns while maintaining high levels of satisfaction.

• Adhere to regulatory guidelines and company policies related to data protection, privacy, and financial operations.

• Escalate complex queries to the appropriate departments and follow up until closure.

• Maintain accurate records of interactions and transactions using CRM tools and internal databases.

• Collaborate with team members and supervisors to improve service delivery and customer experience.

• Stay updated with the latest banking products, services, and compliance requirements.

Required Skills and Qualifications:

• Bachelors degree in Commerce, Finance, Business Administration, or related field.

• Excellent verbal and written communication skills in English (additional regional languages a plus).

• Proficient in using MS Office tools and CRM systems.

• Strong interpersonal skills with a customer-first attitude.

• Basic knowledge of banking operations, financial products, and digital banking tools.

Experience:

• 0–3 years of experience in customer service, preferably within the banking or financial services industry.

• Freshers with excellent communication and a passion for financial services are encouraged to apply.

Working Hours:

• Flexible working hours across different shifts (morning, afternoon, night).

• Weekend and holiday availability may be required on a rotational basis.

• Remote and hybrid working options available depending on the location and team requirement.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service protocols and procedures.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple tasks and work under pressure.

• High level of integrity, professionalism, and accountability.

• Familiarity with financial regulations and compliance frameworks.

Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive training and career development programs.

• Health insurance and wellness benefits.

• Paid time off, including holidays and sick leave.

• Opportunities for internal promotions and cross-functional training.

• Friendly, diverse, and inclusive workplace culture.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we are dedicated to nurturing talent and offering fulfilling career paths. By joining us, you will become part of a forward-thinking organization that values innovation, collaboration, and excellence in customer service. You will be empowered to grow your career in the ever-evolving banking and finance sector while contributing to meaningful customer relationships.

How to Apply:

Interested candidates can submit their updated resume and a brief cover letter outlining their suitability for the role by clicking on the Apply Now button or emailing us with the subject line Customer Support Executive – Banking and Finance. Shortlisted candidates will be contacted for the next steps in our hiring process.