Customer Support Executive

Intugine; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Biannual Appraisal

Employee Stock Options

Comprehensive Health Cover

Personal Development Budget

Flexible Working Hours

Open door policy

Generous Parental Leave

Documented Equal Pay Policy

Education Assistance

Work Autonomy

Employee Life Skill Training Program

Company Outings

Paid time off

Job summary

Intugine Technologies in Hyderabad is seeking a Customer Success Executive to assist clients via email, calls and messages, and to coordinate with them to resolve issues.

You will resolve product or service problems by clarifying client issues, determining the cause, selecting and explaining the best solution, expediting corrections, and following up to ensure resolution.

Shifts rotate: 6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM and 10 PM-6 AM.

Qualifications

• Assisting client's queries over email, call and messages.
• Looking into complaints and coordinating with clients to resolve their issues.
• Clarifies issues, identifies cause, selects and explains best solution, expedites correction, and follows up.
• Prepares product or service reports by collecting and analyzing clients information.
• Ensures timely deliveries and replacements.
• Visits to client locations for successful implementation.
• Generates ideas to reduce queries and solve customer pain points.
• Participates in innovation; finds more efficient operational approaches.
• Training clients about existing products over calls.

Responsibilities

• Assisting client's queries over email, call and messages.
• Looking into complaints and coordinating with clients to resolve their issues.
• Clarifies issues, identifies cause, selects and explains best solution, expedites correction, and follows up.
• Prepares product or service reports by collecting and analyzing clients information.
• Ensures timely deliveries and replacements.
• Visits to client locations for successful implementation.
• Contributes to team effort by accomplishing related results as needed.
• Generating product ideas to reduce the number of queries & solve the pain points of customers.
• Participate in innovation and find new ways that are more efficient in terms of operations.
• Training clients about existing products over calls.

Job description

About Intugine

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep.

Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies.

Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few.

Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.

To know more, visit the website: https://www.intugine.com

The Customer Success Executive

1. Assisting client's queries over email, call and messages.


2. Looking into complaints and coordinating with clients to resolve their issues.


3. Resolves product or service problems by clarifying the client's issues; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


4. Prepares product or service reports by collecting and analyzing clients information.


5. Ensure timely deliveries and replacements. Visits to the client's location for successful implementation.


6. Contributes to team effort by accomplishing related results as needed.


7. Generating product ideas to reduce the number of queries & solve the pain points of customers


8. Participate in innovation and find new ways that are more efficient in terms of operations


9. Training clients about existing products over calls.

Previous experience in customer success/operations role is preferred.

Rotational Shift timings between 6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM and 10 PM-6 AM

Perks at Intugine

Looking for more reasons to join the Intugine rocketship? We'll give you 13!

• Biannual Appraisal - Why wait a year to get rewarded


• Employee Stock Options -Take a slice of the pie and grow with us


• Comprehensive Health Cover - For you and your loved ones


• Personal Development Budget- Upskill yourself, we've got the bill


• Flexible Working Hours - Set your own work hours


• Open door policy - No to cubicles. Yes to the Open door policy.


• Generous Parental Leave - Cause work comes second sometimes


• Documented Equal Pay Policy - Since we're in 2022


• Education Assistance - Let us help you soar to new heights


• Work Autonomy - Enjoy complete ownership over your work


• Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc.


• Company Outings - Unwind with teammates. Work can wait.


• Paid time off - Because your well-being is our priority