Customer Support Executive

Talent Acquaintance; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional in India to provide technical assistance via phone, email, or chat and to troubleshoot complex issues. You will collaborate with internal teams to expand product knowledge and enhance satisfaction.

The role emphasizes building long-term relationships, analyzing feedback, and maintaining comprehensive product knowledge to drive quality service.

Qualifications

• Solid understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving and analytical abilities.
• Experience with customer service software and tools.
• Adaptable to new technologies and quick learner.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Prioritization

Problem solving

Customer service tools

Adaptability

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.