Customer Support Executive

Huedlife Pvt Ltd (Puretive); Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Huedlife Pvt Ltd (Puretive) is hiring a Customer Support & Retention Executive in Bengaluru to ensure a smooth, positive customer experience from inquiries to issue resolution. The role is hands-on, requiring empathetic, ownership-driven communication across WhatsApp, calls, and email.

Responsibilities include handling product and order questions, resolving complaints, following up for resolution, and contributing to strategies to recover abandoned carts and improve retention.

Qualifications

• 0–2 years of experience in customer support, customer service, or similar roles.
• Freshers with good communication skills and a strong willingness to learn are welcome to apply.
• Good spoken and written English.
• Comfortable speaking with customers over the phone, WhatsApp, and email.
• Must know Hindi; regional language a plus.

Responsibilities

• Handle customer queries through WhatsApp, phone calls, email, and other support channels.
• Respond to questions about products, orders, payments, shipping, returns, and other concerns.
• Help customers choose the right products based on their requirements.
• Track and resolve customer complaints in a timely manner.
• Coordinate with warehouse and operations to resolve issues.
• Follow up with customers until their issue is properly resolved.
• Maintain accurate records of customer conversations and issues.
• Follow up with abandoned carts and pending orders to recover sales.

Skills

Customer support

Communication

English proficiency

Hindi

Empathy

Problem solving

Tools

WhatsApp

Email

Excel/Google Sheets

Job description

Customer Support & Retention Executive

About the Role

We are looking for a Customer Support & Retention Executive to be part of our growing D2C wellness team.

Your primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.

This is a hands-on customer-facing role. We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages.

Key Responsibilities

Customer Support

• Handle customer queries through WhatsApp, phone calls, email, and other support channels


• Respond to questions about products, orders, payments, shipping, returns, and other customer concerns


• Help customers choose the right products based on their requirements, within company guidelines


• Track and resolve customer complaints in a timely manner


• Coordinate with the warehouse, operations, and other teams to resolve customer issues


• Follow up with customers until their issue is properly resolved


• Maintain accurate records of customer conversations and issues

Customer Retention & Recovery

• Follow up with customers who have abandoned their carts


• Contact potential customers and help resolve questions or concerns preventing them from completing their purchase


• Follow up with customers regarding pending orders or incomplete purchases


• Identify common reasons for cancellations, refunds, or abandoned carts and share insights with the team


• Support initiatives to improve repeat purchases and customer retention

Customer Experience

• Maintain a warm, helpful, and professional tone in every interaction


• Handle difficult or unhappy customers calmly and professionally


• Build trust through clear communication and timely follow-up


• Identify recurring customer problems and suggest ways to improve the overall customer experience

Requirements

• 0–2 years of experience in customer support, customer service, telesales, inside sales, or a similar customer-facing role


• Freshers with good communication skills and a strong willingness to learn are welcome to apply


• Good spoken and written English


• Comfortable speaking with customers over the phone


• Comfortable communicating through WhatsApp and email


• Patient, empathetic, and solution-oriented


• Good basic computer skills


• Comfortable using Excel/Google Sheets and learning new tools


• Strong attention to detail and follow-through


• Must Know Hindi and English and a regional language is a plus.

What We're Looking For

We value attitude and ownership over years of experience.

You should be someone who:

• Enjoys talking to and helping people


• Can stay calm when a customer is upset


• Takes responsibility instead of passing problems to others


• Learns quickly


• Communicates clearly

Location

Bangalore — Work from office

Our office is locatednear Kudlu Gate, Bangalore.

Experience

0–2 years

Freshers and candidates with relevant internship experience are welcome to apply.