Customer Support Engineer

Siemens AG; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Siemens AG in Bengaluru seeks a Customer Support Engineer to join our global team, focusing on licensing and installation for Simulation products. You will troubleshoot, guide deployment, and coordinate with internal teams across Windows and Linux environments.

You will assess issues, prioritize cases by impact, and communicate technical findings clearly to customers and colleagues worldwide, contributing to product improvements and a great customer experience.

Qualifications

• Strong experience in technical troubleshooting.
• Good knowledge of Windows and Linux operating systems.
• Experience with licensing systems / license servers.
• Experience in software installation, deployment, and environment configuration.
• Strong communication skills to explain technical topics clearly to customers and internal stakeholders.
• Ability to work effectively in a global team.
• Customer-focused mindset with strong problem-solving skills.
• Ability to manage multiple priorities and exercise sound judgment in complex situations.

Responsibilities

• Provide technical support for licensing systems, license servers, installation, deployment, and environment configuration.
• Troubleshoot customer issues across Windows and Linux platforms.
• Assess and prioritize support cases based on customer impact and business urgency.
• Work directly with customers to diagnose issues, clarify requirements, and provide effective solutions.
• Determine when issues should be escalated and formally reported to product development.
• Clearly communicate technical problems, findings, and business impact to internal engineering and development teams.
• Support customers in deploying and configuring software in complex IT environments.
• Collaborate with a global support team to ensure timely and high-quality case handling.
• Share technical knowledge and best practices with colleagues.
• Provide guidance to less experienced team members when needed.
• Contribute feedback to improve products, support processes, and customer experience.

Skills

Technical troubleshooting

Windows

Linux

Licensing systems

Software installation

Deployment

Environment configuration

Communication skills

Global teamwork

Customer focus

Problem solving

Job description

Job Family: Software

Req ID: 512645

Join us in shaping the future of engineering software support

At Siemens Digital Industries Software, we empower innovators to transform the everyday. We are looking for a Customer Support Engineer to join our global team supporting Licensing and Installation for Simulation products. This role is based in India and offers the opportunity to work with customers and colleagues around the world on critical technical topics across Windows and Linux environments.

If you are passionate about solving complex technical issues, enjoy working directly with customers, and thrive in an international team, this could be an excellent opportunity for you.

Your role

As a Customer Support Engineer, you will provide technical support for licensing and installation topics related to Simulation products. You will help customers resolve technical issues, guide them through deployment and configuration challenges, and work closely with internal teams to drive issue resolution and product improvement.

You will also play an important role in assessing technical issues, understanding customer impact, and ensuring the right level of prioritization and follow‑up across support cases.

Key responsibilities

• Provide technical support for licensing systems, license servers, installation, deployment, and environment configuration
• Troubleshoot customer issues across Windows and Linux platforms
• Assess and prioritize support cases based on customer impact and business urgency
• Work directly with customers to diagnose issues, clarify requirements, and provide effective solutions
• Determine when issues should be escalated and formally reported to product development
• Clearly communicate technical problems, findings, and business impact to internal engineering and development teams
• Support customers in deploying and configuring software in complex IT environments
• Collaborate with a global support team to ensure timely and high-quality case handling
• Share technical knowledge and best practices with colleagues
• Provide guidance to less experienced team members when needed
• Contribute feedback to improve products, support processes, and customer experience

Required skills and experience

• Strong experience in technical troubleshooting
• Good knowledge of Windows and Linux operating systems
• Experience with licensing systems / license servers
• Experience in software installation, deployment, and environment configuration
• Strong communication skills, with the ability to explain technical topics clearly to customers and internal stakeholders
• Ability to work effectively in a global team environment
• Customer-focused mindset with strong problem-solving skills
• Ability to manage multiple priorities and exercise sound judgment in complex situations

What will help you stand out

• Experience in technical support for engineering or enterprise software
• Experience working with global customers in a customer‑facing role
• Ability to analyze issues methodically and drive them to resolution
• Confidence working independently while collaborating across teams and regions
• Experience mentoring or supporting junior team members

About the team

You will join a global support organization focused on delivering high‑quality technical assistance for Simulation customers. The team works across regions and functions, partnering closely with customers, support colleagues, and product development teams to resolve issues and continuously improve the customer experience.

Organization: Digital Industries

Job Type: Full-time

Category: Customer Services