Customer Support Associate (PDC)

Emerson Electric Co; Chennai; Presencial; INR 350.000 - 650.000; Jornada completa

Descripción de la vacante

Emerson Electric Co in Chennai, India seeks an Order Management Specialist to oversee end-to-end order processing and coordination. You will interface with Sales, Planning, Manufacturing, and Logistics to ensure accurate orders, timely approvals, and on-time dispatch.

Strong English skills are required; Hindi is preferred for multi-regional support. The role emphasizes compliance, documentation accuracy, and proactive risk monitoring to avoid delays and commercial exposure.

Formación

• 1–2 years of relevant experience in customer support, order management, or logistics coordination.
• Basic understanding of customer order processing and delivery requirements.
• Ability to learn commercial terms, order documentation, and delivery needs.
• Proficiency in English; Hindi preferred for supporting customers across India.

Responsabilidades

• Ensure compliance with ethics, trade compliance, safety, and CPDC requirements.
• Manage customer orders from receipt to dispatch and shipment.
• Review PO terms and ensure alignment with commercial terms and delivery needs.
• Coordinate with Sales, Planning, Manufacturing, Finance, Logistics, and customers to ensure timely order execution.
• Submit documents for approval and coordinate dispatch per PO terms.
• Monitor orders, communicate risks, and support timely issue resolution.

Conocimientos

Order management

Customer support

Communication

Team coordination

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

In This Role, Your Responsibilities Will Be:

• Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.

• Manage customer orders for assigned regions and ensure accurate, timely execution from order receipt through dispatch and shipment.

• Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements; promptly report and support resolution of exceptions.

• Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to support smooth and timely order execution.

• Submit required documents for approval, follow up to secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.

• Support monthly CPDC parts shipment and sales targets in line with the sales and operations plan.

• Proactively monitor assigned orders for risks and elevate concerns early to help avoid delivery delays, commercial exposure, and liquidated damages.

• Participate in periodic order review meetings and provide clear, accurate, and timely updates to customers and internal stakeholders.

• Support collection of advance payments, overdue accounts receivable clearance, customer dispatch clearance, and other commercial actions required for order execution.

• Monitor finished-goods inventory aging for assigned orders and coordinate with customers and internal teams to enable timely dispatch.

• Maintain accurate order records, customer correspondence, approval documents, and status updates in the relevant enterprise systems and trackers.

• Any other associated CPDC related tasks

Who You Are:

• You act with urgency, take ownership of assigned work, and follow through on commitments. You build constructive relationships with customers and internal stakeholders, communicate clearly, and collaborate to solve problems. You remain customer-focused while balancing quality, compliance, cost, and delivery requirements.

For This Role, You Will Need:

• A degree or equivalent qualification, with 1–2 years of relevant experience in customer support, order management, sales coordination, logistics coordination, or a related function.

• Basic experience or understanding of customer order processing.

• Ability to learn commercial terms, order documentation, delivery requirements, and customer-specific processes.

• Working knowledge of Microsoft Office applications; exposure to enterprise resource planning systems and other digital tools is preferred.

• Good interpersonal, coordination, written, and verbal communication skills.

• Proficiency in English; proficiency in Hindi is preferred for supporting customers across North, East, West, and Central India.

• Positive attitude, willingness to learn and collaboratively work with the whole team

• Ability to manage assigned priorities, maintain accurate records, elevate issues promptly, and deliver work with appropriate guidance.

Preferred Qualifications That Set You Apart:

• Working knowledge customer order workflows is preferred.

• Experience or internship exposure in the valve industry, industrial products, manufacturing, distribution, or business-to-business customer support is an advantage.

• Awareness of Flow Controls products and product lines is preferred; willingness to learn product and application basics is essential.

• Strong customer focus with the ability to communicate professionally and resolve routine concerns constructively.

• Practical problem-solving skills and willingness to identify and support process improvements.

• A collaborative approach that treats colleagues, customers, and stakeholders with respect.

• Integrity, perseverance, attention to detail, drive for results, and commitment to ethics and values.

• Ability to relate well with people across functions and levels of the organization.

• Good time-management and prioritization skills, with the ability to work effectively in a changing environment.

• Analytical thinking, attention to detail, and a learning mindset.

Our Culture & Commitment to You:

• At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail].

WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail].

ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 26011035

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.